Manager, Service & Operations, UKI Studio+ in London

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY Studio+ Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, helping us to assist businesses in making better choices and solving the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.

The opportunity The work we do is big. Big in scale, ambition, impact – and big projects get taken seriously. We don’t create outputs for the sake of it. We create work that is driven to implementation. The work we do is varied. We work across sectors (from government, healthcare, financial services and fast moving consumer goods) to tackle a huge variety of problems in numerous ways.

Your key responsibilities:

• Develop and manage plans for project teams, update stakeholders, and apply an understanding of client needs to identify critical outcomes, barriers to success and changes in expectations or scope.
• Manage project teams and their delivery in line with stakeholder expectations and agreed deliverables.
• Develop relationships that can benefit our firm and our clients.
• Identify and share trends, topics and resources that will increase the relevance and value of our service delivery.
• Take a systematic approach to making decisions, considering all relevant data.
• Maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
• Create and deliver presentations that engage a range of audiences and respond to their questions and concerns.
• Integrate data and apply judgment in forming practical insights and addressing potential issues.
• Share technical, sector and market knowledge to inform client thinking.

Skills and attributes:

• Confidently and authentically present complex messages skilfully, using a variety of media and methods.
• Demonstrate influencing skills that address the varied interests and individual style of others.
• Create a positive team environment, balancing individual initiative with team collaboration.
• Adopt appropriate coaching techniques to meet the various needs of team members.
• Improve commitment and engagement of team members while focusing on the achievement of their goals.

To qualify for the role you should:

• Be able to describe EY Studio+ UK capabilities and commitments accurately.
• Show that you have consistently produced customer-specific work including customer journey mapping, market research, customer segmentation and customer strategy.
• Demonstrate ability to lead a team and/or manage budgets effectively.
• Create presentations that are clear and impactful.
• Show how you have contributed to a positive team environment.
• Have customer contact centre experience (ideal but not essential).

What working at EY offers: We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.