Manager, Service Design, UKI in London

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY Studio+ UK

Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, helping us to assist businesses in making better choices and solving the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.

The opportunity

We’re one of the biggest and most mature Service Design functions in the world, having been around for 17 years and part of EY for the last five. The work we do is big in scale, ambition, and impact – and big projects get taken seriously. We don’t create outputs for the sake of it; we create work that is driven to implementation.

The work we do is varied. We work across sectors (from government, healthcare, financial services and fast-moving consumer goods) to tackle a huge variety of problems in numerous ways. One week you could be interviewing customers in their homes to understand how they make sense of their money, the next month you could be leading a workshop in Whitehall to articulate how a government department can embed innovation in their organisation.

Responsibilities, Qualifications, Certifications

The role

We are looking for a Service Design Manager to join the Service Design Practice at EY Studio+ UK. This role is open to those with demonstrable experience of working as a Service Design Manager within industry. You will have a portfolio of projects that you can discuss and demonstrate how you have applied service design to business or organisational challenges either in-house or within a consulting role.

Your key responsibilities:

• Develop and manage plans for project teams, update stakeholders, and escalate scope.
• Develop relationships that can benefit our firm and our clients.
• Identify and share trends, topics and resources that will increase the relevance and value of our service delivery.
• Take a systematic approach to making decisions, considering all relevant data.
• Maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
• Create and deliver presentations that engage a range of audiences.
• Integrate data and apply judgment in forming practical insights and addressing potential issues.

Skills and attributes:

• Confidently and authentically present complex messages skilfully.
• Demonstrate influencing skills that address the varied interests and individual styles of others.
• Create a positive team environment, balancing individual initiative with team collaboration.
• Devise approaches to resolve conflicts, including those arising from cultural differences.
• Assemble the right team to achieve business goals.

To qualify for the role you must:

• Be able to describe EY Studio+ UK capabilities and commitments accurately.
• Show that you have consistently produced high-quality service design work.
• Demonstrate ability to lead a small team and/or manage budgets effectively.
• Create clear and impactful presentations.

What working at EY offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. Plus, we offer:

• Support, coaching and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Join us in building a better working world.