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For Companies At a Glance
- Tasks: Transform customer experiences through digital innovation and agile project delivery.
- Company: Join EY, a global leader in consulting and innovation.
- Benefits: Competitive salary, diverse teams, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and empowers your voice.
- Why this job: Make a real impact on customer transformation and drive sustainable growth.
- Qualifications: Experience with CRM platforms and strong analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
- You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
- You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
- You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.
Skills and attributes for success
- You’re analytical, detail-oriented, and a strong communicator.
- You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
- You thrive in agile environments and enjoy collaborating with diverse teams.
- Your focus is always on delivering value and enhancing customer experience.
Ideally, you’ll also have
- Experience with Lean, Six Sigma, and agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Experience as a Product Owner or Scrum Master is a plus.
What we look for
We’re looking for someone who’s curious, adaptable, and purpose-driven. You bring a collaborative mindset and a passion for innovation. You’re ready to make an impact and help shape the future of customer transformation.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry employer: FP&A
Contact Detail:
FP&A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former EY employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Transformation team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to digital transformation and customer experience. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical skills and detail-oriented mindset.
✨Tip Number 3
Show off your passion for innovation! During interviews, share examples of how you've used agile methodologies or CRM platforms to drive customer-centric solutions. This will demonstrate that you're not just a fit for the role, but also genuinely excited about what EY is doing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining EY and shaping a better working world with us.
We think you need these skills to ace Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Consultant role. Highlight your experience with CRM platforms and any relevant methodologies like Lean or Six Sigma. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer transformation and how your background makes you a great fit for EY. Be sure to mention specific projects or experiences that showcase your analytical and collaborative skills.
Showcase Your Communication Skills: As a strong communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure your writing is free of jargon. We appreciate straightforward communication that gets to the point while still being engaging!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed by the right people who are eager to see what you can bring to the table. Don’t miss out on this opportunity!
How to prepare for a job interview at FP&A
✨Know Your Stuff
Before the interview, dive deep into EY's Customer Transformation team and their projects. Familiarise yourself with CRM platforms like Salesforce and Microsoft Dynamics, as well as methodologies like Lean and Six Sigma. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their needs.
✨Showcase Your Collaboration Skills
Since the role involves working with cross-functional teams, be ready to share examples of past collaborations. Think about times when you facilitated workshops or worked in agile environments. Highlighting your ability to work well with diverse teams will resonate with their focus on inclusion and collaboration.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer-centric approach. Prepare scenarios where you've successfully gathered requirements or delivered customer-centred solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Curiosity and Adaptability
EY values curiosity and a passion for innovation. Be prepared to discuss how you've adapted to changes in previous roles or how you've pursued learning opportunities. Show them that you're not just looking for a job, but are genuinely interested in making an impact in customer transformation.