At a Glance
- Tasks: Lead the customer journey and drive commercial growth through key account management.
- Company: Progressive UK manufacturer of uPVC windows and doors with a strong retail network.
- Benefits: Competitive salary, bonus scheme, electric car allowance, and full company benefits.
- Why this job: Shape strategy and influence business growth in a dynamic environment.
- Qualifications: Proven track record in sales, account management, and team leadership.
The predicted salary is between 70000 - 75000 £ per year.
We’re working with a progressive UK manufacturer of uPVC windows and doors, supplying a strong network of retail customers, as they seek to appoint a senior, commercially driven Head of Customer to their head office team in Eastbourne.
This Head of Customer role will suit a high‑calibre Branch Manager, General Manager or commercial leader ready to step into a broader strategic position, with full ownership of the customer journey and a portfolio of key accounts.
The Role - Head of Customer
- Own the customer journey end‑to‑end – shaping and improving every touchpoint to drive satisfaction, loyalty, and long‑term retention
- Drive commercial growth – managing key accounts, identifying new opportunities, and aligning sales, marketing, and customer strategy to increase revenue
- Lead and develop the function – building a high‑performing team and embedding a strong customer‑first culture across the business
About You – Our Ideal Candidate
- A commercial operator first and foremost – someone who understands how to turn customer relationships into tangible business growth
- A proven track record of driving sales through customer experience
- Strong account management and relationship‑building skills
- Experience leading teams and delivering measurable commercial results
The Package
- £70,000 – £75,000 basic
- Bonus scheme up to 20%
- Electric company car or £5,000 allowance
- Full company benefits
This is a standout opportunity to take ownership, shape strategy, and directly influence business growth. To apply, simply send your CV via this website.
Head of Customer in Eastbourne employer: Foyne Jones
As a leading UK manufacturer of uPVC windows and doors, we pride ourselves on fostering a dynamic work environment in Eastbourne that champions innovation and customer satisfaction. Our commitment to employee growth is evident through our supportive culture, competitive salary packages, and unique benefits such as an electric car allowance, ensuring our team members thrive both personally and professionally. Join us to take ownership of the customer journey and make a significant impact in a company that values your contributions and encourages strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Customer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their customer journey and think about how you can enhance it. Bring ideas to the table that show you’re ready to take ownership and drive commercial growth.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built high-performing teams in the past. Highlight specific examples where your customer-first approach led to measurable results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Customer in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Customer role. Highlight your experience in managing customer journeys and driving commercial growth, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've improved customer satisfaction or driven sales in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're the perfect fit for this role and how your background aligns with our vision for a customer-first culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Foyne Jones
✨Know Your Customer Journey
Make sure you understand the entire customer journey and how it relates to the role. Be ready to discuss specific strategies you've implemented in the past to enhance customer satisfaction and loyalty.
✨Showcase Your Commercial Acumen
Prepare examples that demonstrate your ability to drive commercial growth. Highlight instances where you've successfully managed key accounts or identified new opportunities that led to increased revenue.
✨Lead with Confidence
As a potential leader, it's crucial to convey your experience in building and developing high-performing teams. Share stories about how you've fostered a customer-first culture and the measurable results that followed.
✨Align with Their Vision
Research the company’s values and goals, especially regarding customer experience. During the interview, align your answers with their vision to show that you're not just a fit for the role, but also for the company culture.
