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- Tasks: Build strong relationships and support customers in the KBB & Home-Improvement sectors.
- Company: Fast-growing CRM provider focused on customer success.
- Benefits: Competitive salary, close-knit team, and long-term career growth opportunities.
- Why this job: Make a real impact by helping customers maximise their CRM experience.
- Qualifications: Experience in Customer Success or Account Management with a customer-first mindset.
- Other info: Join a dynamic team where your voice truly matters.
The predicted salary is between 21000 - 42000 ÂŁ per year.
We are working with a fast‑growing, specialist CRM provider working within the KBB & Home‑Improvement sectors helping companies elevate their operations and accelerate their growth by streamlining the sales process utilising expert industry knowledge.
Now looking to appoint an outgoing Customer Success Manager we are looking to find someone who can:
- Build long‑lasting relationships with customers within the KBB & Home‑Improvements industry
- Understand the sales process within these industries, and the frustrations within them (ideally our candidate will come from these sectors)
- Experience in Customer Success, Account Management, CRM or SaaS with a customer‑first mindset
In the role of Customer Success Manager you will focus on:
- Building strong relationships with KBB and Home‑Improvement customers, ensuring they get maximum value from the CRM system
- Onboarding, training and supporting customers, acting as their main point of contact throughout the journey
- Proactively managing customer success, identifying opportunities to improve usage, retention and long‑term satisfaction
In exchange for your hard work you will enjoy:
- A basic salary circa ÂŁ35k per annum
- Working within a close‑knit team where your opinion matters
- Opportunities for long‑term career growth
To apply for the position of Customer Success Manager, simply send your CV via this website. Good luck!
Customer Success Manager in Leeds employer: Foyne Jones Recruitment Group Ltd
Contact Detail:
Foyne Jones Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the KBB and Home-Improvement sectors on LinkedIn. Join relevant groups and engage in conversations to get your name out there and show your passion for the industry.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM solutions. Understand their customer base and think about how you can add value as a Customer Success Manager. We want you to shine!
✨Tip Number 3
Showcase your customer-first mindset! During interviews, share specific examples of how you've built relationships and improved customer satisfaction in previous roles. This will demonstrate that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Success Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in KBB and Home-Improvement sectors, and showcase how you've built relationships and supported customers in the past.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your previous roles that show how you’ve successfully managed customer relationships and improved satisfaction.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and why you’re excited about this opportunity. Make it personal and relatable to the company’s mission.
Apply Through Our Website: We want to make the application process as smooth as possible for you. So, head over to our website and submit your application there. It’s quick and easy, and we can’t wait to hear from you!
How to prepare for a job interview at Foyne Jones Recruitment Group Ltd
✨Know Your Stuff
Make sure you understand the KBB and Home-Improvement sectors inside out. Research common pain points in the sales process and be ready to discuss how your experience can help solve these issues. This will show that you’re not just familiar with the industry, but that you’re genuinely invested in helping customers succeed.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Share relevant stories from your past experiences in Customer Success or Account Management that highlight your relationship-building skills. Remember, they want someone who can foster long-lasting relationships with customers, so demonstrate your people skills!
✨Showcase Your Customer-First Mindset
Be prepared to discuss specific examples where you’ve put the customer first. Whether it’s through onboarding, training, or support, illustrate how you’ve gone above and beyond to ensure customer satisfaction. This will reinforce that you have the right mindset for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, and how success is measured in the role. This shows that you’re not only interested in the position but also in how you can contribute to the team’s success.
