Responsibilities
- Provide efficient 1st/2nd line support service for front‑line troubleshooting, diagnostic queries and fixes for technical issues.
- Work independently to resolve issues and recognize when to escalates for further expertise.
- Provide support for a wide variety of bespoke systems, Microsoft programmes and desktop applications.
- Assist with networking, hardware and printer issues.
- Keep customers informed until their problems are resolved.
Qualifications
- Natural problem solver.
- Able to work independently and as part of a team.
- Punctual and reliable.
- Tech savvy with excellent knowledge of Microsoft operating systems and other applications.
- Previous experience on a Service Desk is highly desirable but not essential.
- Knowledge of Active Directory – desirable.
- ITIL awareness – desirable.
- Excellent written and verbal communication skills.
About the Role
This is an exciting role that offers a strong focus on technical expertise and customer service. Successful candidates will receive opportunities for career development.
