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- Tasks: Negotiate rent payments and support landlords in managing arrears.
- Company: Join Foxtons, the UK's number 1 lettings agency with a strong community focus.
- Benefits: Enjoy career progression, unrivalled training, and a wellbeing package.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service are key.
- Other info: No prior experience needed; we provide top-notch training and development.
The predicted salary is between 28800 - 43200 £ per year.
One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid. Your role as a Credit Control Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.
Core responsibilities
- Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
- Ensure intervals are hit to make sure any court proceedings would be successful.
- When required, attend court proceedings to provide evidence in cases pertaining to rent arrears.
- Advise landlords of rent arrears and keep them informed until receipt of payment.
- Provide landlords with clear explanations of procedures, timings, and available options.
We offer
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service.
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events.
- Unrivalled training and upskilling opportunities throughout your career.
- One paid work day a year to volunteer for a charity of your choice.
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform.
- Enhanced parental policies, including generous shared parental leave.
About You
Our people have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About Us
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Credit Control Administrator - Worcester employer: Foxtons
Contact Detail:
Foxtons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administrator - Worcester
✨Tip Number 1
Get to know the company inside out! Research Foxtons, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Credit Control Administrator, you'll need to negotiate and problem-solve with tenants and landlords alike. Role-play scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Foxtons team. Don’t miss out on this opportunity!
We think you need these skills to ace Credit Control Administrator - Worcester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Credit Control Administrator role. Highlight any relevant skills or experiences that align with the job description. We love seeing how you connect your background to what we do at Foxtons!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our landlords and tenants.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Foxtons
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Control Administrator. Familiarise yourself with rent collection processes and the importance of maintaining landlord relationships. This will show that you're genuinely interested and ready to tackle the challenges head-on.
✨Practice Your Communication Skills
Since this role involves contacting tenants and landlords, practice how you would handle different scenarios. Role-play with a friend or family member to get comfortable with negotiating and explaining procedures clearly. This will help you demonstrate your communication skills during the interview.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to think on your feet, which is crucial for this role.
✨Emphasise Your Ambition
Foxtons is looking for candidates with a burning ambition to succeed. Share your career goals and how you see yourself growing within the company. This will show that you're not just looking for a job, but a long-term career where you can make a difference.
