At a Glance
- Tasks: Deliver exceptional customer service and manage relationships with landlords and tenants.
- Company: Foxtons, a leading property management company with a focus on customer experience.
- Benefits: Competitive salary, performance bonuses, hybrid working, and comprehensive training.
- Other info: Clear career progression opportunities and support for gaining your ARLA qualification.
- Why this job: Join a fast-paced team and make a real difference in people's lives every day.
- Qualifications: Passion for helping others, problem-solving skills, and a desire to learn.
The predicted salary is between 30000 - 30000 £ per year.
The secret to our success? Exceptional service, delivered by you! As a Foxtons Property Manager based in Watford, you’ll play a vital role in delivering outstanding customer experience that sets Foxtons apart. Acting as the dedicated point of contact for both landlords and tenants, you’ll build trusted relationships, provide expert support, and ensure every tenancy is managed with care, efficiency, and professionalism.
This is a fast-paced, people-focused role where no two days are the same. From resolving maintenance issues quickly and reassuring tenants, to advising landlords and coordinating solutions, you will be at the heart of creating a smooth, positive experience for our customers at every stage of the tenancy journey. Working closely with our local offices, you’ll manage a portfolio of residential properties across the Watford area and beyond, ensuring every customer receives proactive communication, responsive service, and the high standards they expect from Foxtons.
We are looking for someone who genuinely enjoys helping people, thrives on problem solving, and takes pride in delivering a first-class customer care experience. In return, we will invest heavily in your development with industry-leading training, support towards your ARLA qualification, and clear long-term career progression opportunities. Once established in the role, you’ll also benefit from a hybrid working model, combining time in our Watford office with working from home.
- £26,000 - £30,000 per annum, depending on experience
- Performance related bonus opportunities
- Hybrid working, offering the right balance between office and home-based working
- Comprehensive training, including full support to gain your ARLA qualification
- Defined career progression with regular reviews and development opportunities
Customer Service Assistant in Watford employer: Foxtons
Foxtons is an exceptional employer for graduates eager to launch their careers in the dynamic property sector of London. With uncapped earning potential, extensive training, and fast-track career progression, employees are empowered to thrive in a supportive and high-energy environment. The opportunity to explore various roles within the company, coupled with access to cutting-edge technology and a market-leading portfolio, makes Foxtons a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxtons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxtons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxtons:Your cover letter is your chance to shine! Tell us why you want to work at Foxtons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxtons!
How to prepare for a job interview at Foxtons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
