At a Glance
- Tasks: Deliver exceptional customer service and support property management tasks.
- Company: Join Foxtons, London's number 1 estate agency brand.
- Benefits: Competitive salary, hybrid working, training, and career progression.
- Other info: Inclusive culture with volunteering opportunities and team events.
- Why this job: Kickstart your career in property with full training and support.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 26000 - 30000 £ per year.
Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills? Join Foxtons in Canary Wharf as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants. Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.
You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
What you’ll be doing:
- Providing excellent customer service to tenants and landlords throughout the tenancy journey
- Supporting with day-to-day administration and coordination of property matters
- Learning how to handle queries, resolve issues, and keep customers informed
- Assisting with maintenance requests and liaising with contractors
- Working closely with our local offices and specialist teams
- Building your knowledge of property processes, systems, and legislation
We offer:
- Salary: £26,000 - £30,000 per annum, depending on experience
- Hybrid working: Flexibility to work from home once fully trained
- Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
- Career Progression: Regular reviews and clear progression opportunities
- Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
- Volunteering: One paid day per year to support a cause you care about
- Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Christmas Party, Summer Sports Day, and regular socials
- Family Support: Enhanced parental leave and family-friendly policies
- Pension Scheme: Contributory pension to support your future
About You
You will need:
- A passion for customer service and helping people
- Strong organisational and administrative skills
- Excellent attention to detail
- A proactive, positive attitude with the willingness to learn
- Good problem‑solving skills
- No previous property management experience is required. Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential.
What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.
About Us
As London’s number 1 estate agency brand, our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Trainee Customer Resolutions Advisor- East London employer: Foxtons
Foxtons is an exceptional employer for graduates eager to launch their careers in the dynamic property sector of London. With uncapped earning potential, extensive training, and fast-track career progression, employees are empowered to thrive in a supportive and high-energy environment. The opportunity to explore various roles within the company, coupled with access to cutting-edge technology and a market-leading portfolio, makes Foxtons a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Resolutions Advisor- East London
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Foxtons.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Foxtons.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Foxtons that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Foxtons, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Resolutions Advisor- East London
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Foxtons, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Foxtons. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Foxtons.
How to prepare for a job interview at Foxtons
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Foxtons that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Foxtons and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
