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About The Role
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Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills?
Join Foxtons in Watford as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants.
Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.
You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.What you’ll be doing:
- Providing excellent customer service to tenants and landlords throughout the tenancy journey
- Supporting with day-to-day administration and coordination of property matters
- Learning how to handle queries, resolve issues, and keep customers informed
- Assisting with maintenance requests and liaising with contractors
- Working closely with our local offices and specialist teams
- Building your knowledge of property processes, systems, and legislation
We offer:
- Salary: £26,000 - £30,000 per annum, depending on experience
- Hybrid working: Flexibility to work from home once fully trained
- Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
- Career Progression: Regular reviews and clear progression opportunities
- Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
- Volunteering: One paid day per year to support a cause you care about
- Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Christmas Party, Summer Sports Day, and regular socials
- Family Support: Enhanced parental leave and family-friendly policies
- Pension Scheme: Contributory pension to support your future
Entry Level Customer Resolutions Advisor employer: Foxtons
Foxtons is an exceptional employer located in the vibrant Chiswick Business Park, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth through comprehensive training programmes and opportunities to engage with senior leadership, Foxtons ensures that its team members are not only well-supported but also empowered to make a meaningful impact. The company promotes a healthy work-life balance with flexible working arrangements and a range of wellbeing benefits, making it an attractive place for professionals seeking rewarding careers in data analytics.
