At a Glance
- Tasks: Support landlords and tenants with expert advice and seamless tenancy management.
- Company: Join Foxtons, London's top estate agency known for getting things done.
- Benefits: Comprehensive training, career progression, wellbeing package, and fun social events.
- Other info: No experience needed; we provide full training and ongoing development.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As a Foxtons Customer Resolutions Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly.
Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.
We offer:
- Comprehensive, ongoing training programme – including ARLA qualification
- Meaningful career progression dictated by performance
- Equity, Diversity & Inclusivity networks with Foxtons-funded social events
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform & subsidised gym membership
- Legendary Christmas Party, Summer Sports Day, team nights out
- Enhanced parental policies, including generous shared parental leave
About You
Our Customer Resolutions Advisors have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About Us
As London’s number 1 estate agency brand, our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Customer Resolutions Advisor- Norbury employer: Foxtons
Foxtons is an exceptional employer for graduates eager to launch their careers in the dynamic property sector of London. With uncapped earning potential, extensive training, and fast-track career progression, employees are empowered to thrive in a supportive and high-energy environment. The opportunity to explore various roles within the company, coupled with access to cutting-edge technology and a market-leading portfolio, makes Foxtons a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Advisor- Norbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxtons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxtons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Advisor- Norbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxtons:Your cover letter is your chance to shine! Tell us why you want to work at Foxtons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxtons!
How to prepare for a job interview at Foxtons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
