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- Tasks: Provide IT support and resolve technical issues for staff via phone, email, and on-site.
- Company: Join a dynamic team at a leading property services company in Worcester.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Exciting work environment with a chance to grow your IT expertise.
- Why this job: Be the go-to tech hero, helping colleagues thrive with the right tools and support.
- Qualifications: Customer-focused attitude and basic IT troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on-site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations.
Key Responsibilities:
- Provide timely resolutions to user issues via phone, email, and our ticketing system, along with on-site support for Foxtons branches.
- Administer and manage user accounts and permissions within Active Directory.
- Support and troubleshoot in-house CRM software.
- Deliver a high standard of professional customer service both remotely and face to face.
- Accurately log and document all issues, actions, and resolutions.
2nd Line Service Desk Analyst employer: Foxtons
Contact Detail:
Foxtons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Analyst
✨Tip Number 1
Get to know the company before your interview! Research Foxtons and their IT operations. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for technical issues, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with a smile.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and keen to learn more about the role and the team dynamics. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a 2nd Line Service Desk Analyst, so don’t hold back on showcasing your IT support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing candidates who are genuinely excited about joining us at StudySmarter.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to highlight any previous customer service experience. We want to know how you’ve gone above and beyond to help users in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Foxtons
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory and CRM software. Be ready to discuss how you've resolved similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Customer Service is Key
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Prepare to share stories that highlight your ability to handle difficult situations with a calm and professional approach.
✨Practice Your Communication Skills
You'll be the first point of contact for users, so practice explaining technical concepts in simple terms. Consider doing mock interviews with a friend to refine your ability to communicate clearly and effectively, both over the phone and face-to-face.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a common issue or managing a frustrated user. Think through your responses ahead of time, focusing on your thought process and how you would ensure a smooth resolution.