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- Tasks: Negotiate rent collection and protect landlords' income with effective communication.
- Company: Foxtons, a leading property management company with a focus on client relationships.
- Benefits: Career progression, unrivalled training, wellbeing package, and flexible working options.
- Why this job: Make a real difference in landlords' lives while developing your professional skills.
- Qualifications: Strong communication skills and a drive to learn about rent collection processes.
- Other info: Dynamic work environment with opportunities for volunteering and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid. Your role as a Rent Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.
Core Responsibilities
- Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
- Ensure intervals are hit to make sure any court proceedings would be successful.
- When required, attend court proceedings to provide evidence in cases pertaining to rent arrears.
- Advise landlords of rent arrears and keep them informed until receipt of payment.
- Provide landlords with clear explanations of procedures, timings, and available options.
Benefits
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service.
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events.
- Unrivalled training and upskilling opportunities throughout your career.
- One paid work day a year to volunteer for a charity of your choice.
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform.
- Enhanced parental policies, including generous shared parental leave.
- Pension scheme.
This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes one day per week working from home (once the initial induction period has passed).
Rent Collection Administrator in Worcester employer: Foxtons Group Plc
Contact Detail:
Foxtons Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Administrator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work at Foxtons. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your negotiation skills. Since this role involves dealing with challenging situations, practice how you'd handle tough conversations with tenants and landlords alike.
✨Tip Number 3
Show off your knowledge of the legal landscape around rent arrears. Familiarise yourself with relevant laws and regulations so you can confidently discuss them during your interview – it’ll show you’re serious about the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Rent Collection Administrator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Rent Collection Administrator role. Highlight any relevant experience you have in rent collection or customer service, and don’t forget to mention your negotiation skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting landlords’ income and how your ambition aligns with our values at Foxtons. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves contacting tenants regularly, it’s important to demonstrate your communication prowess. Use clear and professional language in your application, and maybe even share an example of how you’ve successfully navigated a challenging conversation in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Foxtons Group Plc
✨Know Your Stuff
Familiarise yourself with the legal aspects of rent collection and arrears. Understanding the intricacies of the law will not only impress your interviewers but also show that you're serious about mastering the role.
✨Practice Your Communication Skills
Since this role involves negotiating with tenants and advising landlords, practice clear and confident communication. Role-play potential scenarios with a friend to prepare for those tricky conversations you might face.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've handled challenging situations in the past. Think of examples where you successfully resolved issues or negotiated outcomes, as this will demonstrate your ability to protect landlords' income effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if Foxtons is the right fit for you.
