At a Glance
- Tasks: Support landlords by collecting rent and resolving payment issues with tenants.
- Company: Foxtons, a leading property services company with a focus on customer service.
- Benefits: Clear career progression, industry-leading training, wellbeing support, and flexible working options.
- Other info: Enjoy a dynamic team culture with opportunities for personal and professional growth.
- Why this job: Kickstart your career in a supportive environment while developing valuable communication and problem-solving skills.
- Qualifications: Proactive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
At Foxtons, one of the most important ways we support our landlords is by collecting rent and protecting their income. When payments are missed, our Rent Collection team steps in to resolve the situation and get things back on track.
As a Rent Collection Administrator, you’ll play a key role in making this happen. You’ll be the person landlords rely on to take action and keep them informed, giving them confidence that their investment is in safe hands. This is a great opportunity to build strong communication, negotiation, and problem-solving skills - all with the support of industry-leading training designed to help you succeed, even if you’re starting your career.
If you’re motivated, resilient, and keen to learn, this role will help you grow into an expert who can confidently handle challenging situations and deliver outstanding service.
What you’ll be doing:
- Reaching out to tenants (by phone, email, and text) when rent hasn’t been paid, understanding the situation and working towards a solution
- Following clear timelines to ensure all processes support potential legal action, if needed
- Supporting court cases when required by providing evidence relating to rent arrears
- Keeping landlords updated every step of the way until payments are resolved
- Explaining processes and next steps clearly, helping landlords understand their options
What you’ll get from us:
- Clear career progression based on your performance and potential - not just how long you’ve been here
- Industry-leading training to help you build confidence and develop valuable skills
- A supportive, team-focused environment where you can learn and grow
- Access to wellbeing support, including counselling, Mental Health First Aiders, and a coaching platform
- One paid volunteering day per year to support a cause you care about
- Enhanced parental policies and a pension scheme
- Inclusion networks and regular social events
Location: Worcester (WR4) – with great transport links and free on-site parking
Flexibility: One day working from home per week after your initial training period
About You:
At Foxtons, our people are what set us apart. It’s their energy, expertise, and determination to get things done that make our customer service stand out. If you enjoy staying organised, love keeping things running smoothly, and want to make a real impact in your work, this could be the perfect place to start your career.
We’re looking for someone who is proactive, detail-focused, and confident in solving problems as they arise. You’ll be working with a variety of people—both internally and externally—so strong communication skills and the ability to adapt your approach across different platforms are key.
The good news? You don’t need any previous experience in the property industry. We’ll teach you everything you need to know through our industry-leading training and continuous development programmes. While experience in a customer-facing or professional environment can be helpful, it’s your attitude that really matters to us.
If you’re ambitious, driven, and ready to learn, we’ll give you all the tools, support, and opportunities you need to succeed and grow at Foxtons.
Trainee Rent Collection Administrator in Worcester employer: Foxtons Estate Agents
At Foxtons, we pride ourselves on being an exceptional employer, offering a supportive and team-focused environment that fosters personal and professional growth. With industry-leading training, clear career progression, and a commitment to employee wellbeing, our Worcester location provides the perfect setting for you to develop your skills while making a meaningful impact in the property sector. Join us and enjoy the benefits of flexible working, enhanced parental policies, and opportunities to engage in community volunteering.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Rent Collection Administrator in Worcester
✨Get into the Local Scene
Dive headfirst into your local real estate scene! Attend property exhibitions, open houses, and local networking events to meet industry professionals and get a feel for the market. This insider knowledge can be invaluable when you’re chatting with potential employers like Foxtons Estate Agents.
✨Leverage Your University’s Resources
If you're still at uni, make the most of your career services! They often have partnerships with real estate firms and can help you land that trainee role. Plus, many universities host career fairs—great places to meet recruiters from companies like Foxtons Estate Agents looking for fresh talent!
✨Connect with Estate Agents
Reach out directly to local estate agents and ask if they’re looking for trainees or have any upcoming opportunities. Even if they don’t have anything right now, building a relationship might pay off in the long run. They could remember you for future roles, so don’t be shy!
✨Make Your Passion Known
When you’re applying for trainee positions, let your passion for real estate shine through! Craft your cover letter and conversations around what excites you in the industry and why you want to join a company like Foxtons Estate Agents. This enthusiasm can help you stand out from the crowd!
We think you need these skills to ace Trainee Rent Collection Administrator in Worcester
Some tips for your application 🫡
Let Your Personality Shine:Being a trainee in real estate means you'll need to interact with clients and colleagues regularly. Make sure your cover letter reflects your enthusiasm for the industry and your personal approach. Use examples from your experiences that showcase your communication skills and passion for property!
Tailor Your CV with Relevant Credits:For a real estate role, it’s great to highlight any relevant coursework, internships, or part-time jobs in property management or real estate. Include any certifications, like a property management qualification, to stand out and show your commitment to learning the trade. We want to see your growth potential!
Showcase Your Local Knowledge:In real estate, knowing the local market is crucial. If you've done any research or projects related to your area, mention them in your application. It shows you're not just interested in real estate generically but have a personal connection and understanding of the environment you're looking to work in.
Highlight Your Educational Journey:As a trainee, your educational background will be front and centre. Be sure to mention relevant courses, projects, or any volunteering experiences that demonstrate your eagerness to learn and your dedication to growing in the field. Remember, we’re looking for potential and ambition at Foxtons Estate Agents!
How to prepare for a job interview at Foxtons Estate Agents
✨Brush Up on Market Knowledge
Since you’re diving into the real estate world, make sure you've done a bit of homework on current market trends and local properties. Knowing the basics about housing market dynamics will help us engage in meaningful conversations with the interviewers at Foxtons Estate Agents.
✨Showcase Your Communication Skills
As a trainee in real estate, you’ll be interacting with clients and colleagues regularly. During the interview, highlight any experience you've had in customer service or negotiation – it shows you have the interpersonal skills needed for the job!
✨Prepare for Situational Questions
Expect some role-play scenarios or case studies, where you might have to negotiate a deal or handle a client's concerns. Practise how you would approach these situations; it’ll help us demonstrate our problem-solving abilities to Foxtons Estate Agents.
✨Emphasise Your Eagerness to Learn
As this is a trainee position, let your enthusiasm shine through! Share examples of how you're keen to absorb new knowledge and skills in real estate. Highlighting our willingness to learn can really set us apart from other candidates.
