About The Role
Through industry-leading training and ongoing development, you'll quickly become a trusted source of knowledge for both clients and colleagues, providing expert guidance on tenancy processes and helping to resolve queries with professionalism and efficiency.
This is an excellent opportunity for an organised, customer-focused individual looking to build a successful career within the property industry.
Key Responsibilities
- Liaise with landlords, tenants, contractors, and internal departments to ensure a seamless tenancy experience.
- Prepare, issue, and manage tenancy-related paperwork and contracts.
- Support rent collection processes and assist with tenancy account queries.
- Maintain accurate records and update internal systems with a high level of attention to detail.
- Handle customer enquiries via phone, email, and other communication channels.
- Assist with tenancy renewals, amendments, and end-of-tenancy administration.
- Work closely with local offices to ensure excellent service delivery and issue resolution.
- Provide administrative support to lettings teams while ensuring compliance with company procedures and relevant legislation.
About You
About The Company
As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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