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- Tasks: Negotiate rent payments and support landlords in managing arrears.
- Company: Join the UK's number 1 lettings agency with a focus on excellence.
- Benefits: Career progression, unrivalled training, wellbeing package, and volunteer days.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Be part of a diverse team committed to community engagement and social responsibility.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About The Role
One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid. Your role as a Credit Control Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top‑tier service when it matters most.
Core responsibilities of the role include:
- Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
- Ensure intervals are hit to make sure any court proceedings would be successful.
- When required, attend court proceedings to provide evidence in cases pertaining to rent arrears.
- Advise landlords of rent arrears and keep them informed until receipt of payment.
- Provide landlords with clear explanations of procedures, timings, and available options.
We offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service.
- Equity, Diversity and Inclusivity networks with Foxtons‑funded social events.
- Unrivalled training and upskilling opportunities throughout your career.
- One paid work day a year to volunteer for a charity of your choice.
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform.
- Enhanced parental policies, including generous shared parental leave.
- Pension scheme.
About You
Our people have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem‑solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous experience in the property industry is required; you will receive industry‑leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About The Company
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Entry Level Credit Control - Worcester employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Credit Control - Worcester
✨Tip Number 1
Get to know the company inside out! Research Foxtons, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with landlords and tenants, being able to express yourself clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Foxtons team and ready to take that first step towards an exciting career.
We think you need these skills to ace Entry Level Credit Control - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control role. Highlight any relevant skills or experiences that show you can handle challenging situations and communicate effectively with clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your ambition and drive, and explain why you’re excited about the opportunity at Foxtons. Show us how you can contribute to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled problems in the past. We want to see that you have the ability to think on your feet and find solutions, especially in customer service scenarios.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and rent collection. Familiarise yourself with common terms and processes, as well as the legal landscape around rent arrears. This will show your potential employer that you're serious about the role and ready to learn.
✨Practice Your Communication Skills
Since this role involves contacting tenants and landlords, practice how you would communicate in various scenarios. Role-play with a friend or family member to get comfortable with negotiating and explaining procedures clearly. Good communication is key to success in this position!
✨Show Your Problem-Solving Ability
Think of examples from your past experiences where you've had to solve problems or handle difficult situations. Be ready to discuss these during the interview, as it will demonstrate your ability to think on your feet and manage challenging conversations effectively.
✨Emphasise Your Ambition
Foxtons is looking for candidates with a burning ambition to succeed. Be sure to express your desire to grow within the company and your commitment to mastering the skills required for the role. Share your career goals and how you see yourself contributing to the team.
