At a Glance
- Tasks: Manage rent collections and resolve arrears while building strong landlord relationships.
- Company: Join the UK's number 1 lettings agency with a focus on people and community.
- Benefits: Career progression, ongoing training, wellbeing support, and paid volunteering days.
- Other info: Enjoy a hybrid working pattern and free onsite parking at our Worcester office.
- Why this job: Make a real impact in property management while developing valuable skills.
- Qualifications: Strong organisational skills and a proactive attitude; no prior experience needed.
The predicted salary is between 25000 - 30000 £ per year.
About The Role
One of the most valuable services provided by Foxtons’ Property Management and Lettings Support department is the effective collection of rent. This function plays a critical role in safeguarding our landlords’ income, requiring a proactive and professional approach to managing arrears and resolving challenging situations. As an Entry Level Credit Control, you will play a key role in maintaining the strong relationships Foxtons builds with its landlord clients. By ensuring timely rent collection and managing arrears cases with care and diligence, you will provide reassurance that their financial interests are protected. You will develop the expertise to handle sensitive scenarios with confidence, delivering a high standard of service when it matters most. Our industry‑leading training and ongoing development will equip you with the technical knowledge and practical skills required to navigate the legal and procedural complexities of rent arrears. This is an excellent opportunity for a motivated individual seeking to build specialist expertise within a structured and supportive environment.
Key Responsibilities
- Proactively contact tenants at regular, defined intervals via telephone, email, and SMS to address overdue rent, identify issues, and secure payment.
- Ensure all contact schedules and procedures are adhered to, supporting the success of any potential legal proceedings.
- Attend court proceedings where required, providing accurate and professional evidence in rent arrears cases.
- Liaise with landlords, keeping them fully informed on arrears cases through to resolution.
- Provide clear, accurate guidance to landlords on processes, timelines, and available options.
What We Offer
- Clearly defined career progression based on performance, capability, and attitude – not tenure.
- Ongoing training and professional development throughout your career.
- Equity, Diversity & Inclusion networks supported by Foxtons‑funded initiatives and events.
- One paid volunteering day per year for a charity of your choice.
- A comprehensive wellbeing package including enhanced sick pay, confidential counselling support, Mental Health First Aiders, and access to a coaching platform.
- Enhanced parental leave policies, including generous shared parental leave.
- Pension scheme.
Location & Working Arrangement
This role is based at our Worcester office (WR4), located on the outskirts of the city with excellent transport links. Free onsite parking is provided. Following the initial induction period, the role offers a hybrid working pattern, including one day per week working from home.
About You
- Strong organisational skills with excellent attention to detail.
- Confident and professional communicator, able to engage with a wide range of stakeholders across multiple channels.
- Resilient and solutions‑focused, with the ability to manage challenging situations effectively.
- Motivated, proactive, and driven to deliver high‑quality service.
No prior experience in the property industry is required. We provide comprehensive, industry‑leading training and continuous development opportunities. Previous experience in a professional customer service environment is beneficial but not essential. We are primarily looking for individuals with the right mindset, ambition, and determination to succeed.
About The Company
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Entry Level Credit Control in Worcester employer: Foxtons Estate Agents
Foxtons is an exceptional employer, offering a structured and supportive environment for Entry Level Credit Control professionals in Worcester. With a strong focus on employee development through industry-leading training, clearly defined career progression, and a comprehensive wellbeing package, Foxtons fosters a culture of inclusivity and community engagement, making it an ideal place for motivated individuals to thrive and build their expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Credit Control in Worcester
✨Tip Number 1
Get to know the company inside out! Research Foxtons and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Entry Level Credit Control, you'll be engaging with landlords and tenants regularly. Role-play scenarios with friends or family to build your confidence in handling challenging conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Foxtons team.
We think you need these skills to ace Entry Level Credit Control in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Entry Level Credit Control role. Highlight any customer service experience and your ability to handle challenging situations, as these are key in this position.
Craft a Compelling Cover Letter:Use your cover letter to showcase your motivation and enthusiasm for the role. Explain why you want to work with Foxtons and how you can contribute to maintaining strong relationships with landlords.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, demonstrate your communication skills in your application. Use clear and professional language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it shows you're proactive!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and rent collection. Familiarise yourself with common terms and processes, as well as the importance of maintaining strong relationships with landlords. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
As a Credit Control professional, you'll need to communicate effectively with tenants and landlords. Practice articulating your thoughts clearly and confidently. Consider role-playing potential scenarios where you might need to address overdue rent or manage challenging situations.
✨Showcase Your Organisational Skills
Highlight your ability to stay organised and detail-oriented during the interview. You could mention any tools or methods you use to keep track of tasks and deadlines. This is crucial for managing arrears cases and ensuring timely communication with all parties involved.
✨Demonstrate Resilience and Problem-Solving
Be prepared to discuss how you've handled difficult situations in the past. Share examples that showcase your resilience and solutions-focused mindset. This will reassure the interviewers that you can manage challenging scenarios effectively, which is key in this role.
