At a Glance
- Tasks: Deliver exceptional customer service and support property management tasks.
- Company: Join Foxtons, London's leading estate agency with a vibrant culture.
- Benefits: Competitive salary, hybrid working, training, and career progression opportunities.
- Other info: Inclusive culture with social events and volunteering opportunities.
- Why this job: Kickstart your career in property with full training and support from day one.
- Qualifications: Passion for customer service, strong organisational skills, and a positive attitude.
The predicted salary is between 26000 - 30000 £ per year.
About The Role
Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills? Join Foxtons in Worcester as a Customer Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants. Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience. You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
What you’ll be doing:
- Providing excellent customer service to tenants and landlords throughout the tenancy journey
- Supporting with day-to-day administration and coordination of property matters
- Learning how to handle queries, resolve issues, and keep customers informed
- Assisting with maintenance requests and liaising with contractors
- Working closely with our local offices and specialist teams
- Building your knowledge of property processes, systems, and legislation
We offer:
- Salary: £26,000 - £30,000 per annum, depending on experience
- Hybrid working: Flexibility to work from home once fully trained
- Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
- Career Progression: Regular reviews and clear progression opportunities
- Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
- Volunteering: One paid day per year to support a cause you care about
- Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Christmas Party, Summer Sports Day, and regular socials
- Family Support: Enhanced parental leave and family-friendly policies
- Pension Scheme: Contributory pension to support your future
About You
You will need:
- A passion for customer service and helping people
- Strong organisational and administrative skills
- Excellent attention to detail
- A proactive, positive attitude with the willingness to learn
- Good problem-solving skills
No previous property management experience is required. Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential. What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.
About The Company
As London’s number 1 estate agency brand, our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Customer Advisor in Worcester employer: Foxtons Estate Agents
Foxtons is an exceptional employer for aspiring Property Negotiators, offering unparalleled earning potential with uncapped commission and a fast track to six-figure salaries. Our vibrant work culture fosters growth through extensive training and access to cutting-edge technology, empowering you to excel in the competitive London property market. With unique perks like a company car and exclusive industry trips, we are committed to your success and career advancement in one of the most dynamic cities in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxtons Estate Agents. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxtons Estate Agents before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxtons Estate Agents:Your cover letter is your chance to shine! Tell us why you want to work at Foxtons Estate Agents specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxtons Estate Agents!
How to prepare for a job interview at Foxtons Estate Agents
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
