At a Glance
- Tasks: Deliver exceptional customer service and support property administration.
- Company: Join Foxtons, London's top estate agency with 40 years of experience.
- Benefits: Competitive salary, hybrid working, training, and career progression.
- Other info: Inclusive culture with team events and wellbeing support.
- Why this job: Kickstart your career in property with full training and support.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 26000 - 30000 £ per year.
Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills? Join Foxtons in Watford as a Graduate Property Administrator and become part of a team that’s passionate about delivering exceptional service to landlords and tenants. Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience. You’ll support a portfolio of residential properties, gaining hands‑on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
What you’ll be doing:
- Providing excellent customer service to tenants and landlords throughout the tenancy journey
- Supporting with day‑to‑day administration and coordination of property matters
- Learning how to handle queries, resolve issues, and keep customers informed
- Assisting with maintenance requests and liaising with contractors
- Working closely with our local offices and specialist teams
- Building your knowledge of property processes, systems, and legislation
We offer:
- Salary: £26,000 - £30,000 per annum, depending on experience
- Hybrid working: Flexibility to work from home once fully trained
- Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
- Career Progression: Regular reviews and clear progression opportunities
- Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons‑funded social events
- Volunteering: One paid day per year to support a cause you care about
- Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Christmas Party, Summer Sports Day, and regular socials
- Family Support: Enhanced parental leave and family‑friendly policies
- Pension Scheme: Contributory pension to support your future
About You
- A passion for customer service and helping people
- Strong organisational and administrative skills
- Excellent attention to detail
- A proactive, positive attitude with the willingness to learn
- Good problem‑solving skills
No previous property management experience is required. Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential. What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.
As London’s number one estate agency brand, we serve London and the Home Counties, bringing 40 years of experience, winning training, market‑leading technology and opportunities to work with industry professionals.
Customer Resolutions Advisor in Watford employer: Foxtons Estate Agents
Foxtons in Watford is an exceptional employer that prioritises the growth and development of its employees through comprehensive training and support, including a structured onboarding programme and opportunities to gain industry qualifications. With a strong focus on customer service, an inclusive culture, and various wellbeing initiatives, Foxtons fosters a collaborative work environment where team members can thrive and enjoy meaningful career progression. Additionally, the company offers flexible hybrid working arrangements and engaging team events, making it an attractive place for those looking to build a rewarding career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Advisor in Watford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in property or customer service. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle tricky situations and be ready to share your thoughts during the interview.
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of when you've gone above and beyond to help someone. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Resolutions Advisor in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Resolutions Advisor role. Highlight any customer service or administrative experience, even if it’s from part-time jobs or volunteering.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and your eagerness to learn. Mention why you’re excited about the opportunity at Foxtons and how you can contribute to the team.
Show Off Your Organisational Skills:In your application, give examples of how you've successfully managed tasks or projects in the past. This will demonstrate your strong organisational skills, which are key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of excellent customer service. Think about how you can demonstrate your passion for helping people and share any relevant experiences, even if they’re from different fields.
✨Show Off Your Organisational Skills
Since the role involves a lot of administration, be ready to discuss how you stay organised. Prepare examples of how you've managed multiple tasks or projects in the past, and don’t forget to mention any tools or methods you use to keep everything on track.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you’ve successfully resolved issues, especially in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Willingness to Learn
Foxtons values a proactive attitude and a desire to learn. Be prepared to discuss how you approach new challenges and what steps you take to develop your skills. Highlight your enthusiasm for gaining knowledge about property processes and legislation.
