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- Tasks: Manage mortgage cases post-submission and ensure smooth progression to completion.
- Company: Join Alexander Hall, a leading UK mortgage broker with a stellar reputation.
- Benefits: Competitive salary, hybrid working, 25 days leave, and continuous training.
- Why this job: Make a real impact in a supportive team while developing your career.
- Qualifications: Experience in mortgage case management is a plus; strong communication skills are essential.
- Other info: Enjoy fantastic company events and a culture that values collaboration and growth.
The predicted salary is between 26000 - 36400 £ per year.
The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes.
Key Responsibilities
- Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, clients and lenders to guide a case successfully to completion.
- Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales.
- Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation.
- Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach.
- Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes.
- Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department.
- Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery.
About You
- Experience: Previous experience in mortgage case management highly desirable.
- Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
- Integrity: A commitment to ethical practices and maintaining confidentiality.
- Resilience: Ability to handle pressure and adapt to changing circumstances.
- Community: An empathetic individual who values collaboration and contributes positively to the workplace environment.
- Curiosity: A proactive learner who seeks out new knowledge and ways to improve.
Benefits
- A competitive salary depending on experience, starting at £26,000.
- Hybrid working option – once a week in Holborn office, 4 days remote.
- A comprehensive induction program to seamlessly integrate you into our culture.
- Continuous mentoring and training to ensure your professional development.
- Fantastic company events that reward your hard work and success.
- Opportunity to work within a supportive and dynamic team.
- 25 days annual leave entitlement, plus bank holidays, with an extra day of paid leave to celebrate your birthday.
About The Company
Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting-edge technology, and access to exclusive products, ensuring a stress-free and simplified process for our clients. Our commitment to excellence is echoed in our five-star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape. Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved.
Case Manager in Watford employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common case management scenarios. Think about how you'd handle specific challenges and be ready to share your problem-solving strategies.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, you're not just answering questions; you're showcasing your ability to convey complex information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Alexander Hall.
We think you need these skills to ace Case Manager in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in mortgage case management and showcase how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Demonstrate your ability to convey complex information effectively, just like you would in the job!
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and that all your information is up-to-date. This reflects the high standards we maintain at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the mortgage case management process inside out. Familiarise yourself with common challenges and solutions in the industry. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be the primary point of contact for various stakeholders, practice articulating complex information clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or liaising with clients and third parties.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in case management or similar roles. Be ready to discuss your thought process and the steps you took to resolve discrepancies or issues, showcasing your resilience and proactive approach.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you contribute to a positive workplace environment. Share examples of how you've collaborated with colleagues to improve processes or achieve better outcomes, aligning with the company's community-focused ethos.
