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- Tasks: Assist lettings teams to ensure smooth tenancy starts and effective property management.
- Company: Join Foxtons, the UK's top lettings agency known for delivering results and supporting its people.
- Benefits: Enjoy comprehensive training, market-leading tech, and paid volunteer time for charities.
- Why this job: Be part of a supportive culture that values growth, community impact, and professional development.
- Qualifications: No experience needed; just bring ambition and a desire to succeed.
- Other info: Participate in community initiatives and work with industry leaders.
As a Customer Service Advisor, you will work alongside our lettings teams across the business to ensure that each tenancy starts on a positive footing and that our landlords can effectively manage their properties. Our comprehensive training will empower you to deliver expert advice on various aspects of tenancy management. Your role as a knowledgeable resource for our key clients and local offices is a reason why Foxtons is known as the agency that gets it done. If you have the drive to succeed, we are committed to supporting your growth and success.
No previous experience is required, as full training and ongoing development will be provided. What we look for is a mindset and a strong ambition to succeed at Foxtons. Bring that, and we will provide everything you need to excel.
As the UK’s number 1 lettings agency, our customers choose us because we deliver results. We believe our people are key to our success. We offer the best training at every stage, market-leading technology, and the opportunity to work alongside some of the industry’s most influential professionals. We also value Corporate Social Responsibility. Our offices across London participate in various community initiatives, including providing LGBTQ+ safe spaces, sourcing from charitable water suppliers, and engaging in local events. We offer annual paid time off for employees to volunteer at charities of their choice, including our partner, Single Homeless Project, London’s largest homelessness charity, impacting over 10,000 Londoners across all boroughs.
Trainee Customer Service Advisor employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the lettings industry and Foxtons' role within it. Understanding the basics of tenancy management and the services provided by Foxtons will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your ambition and drive during any interactions with us. We value candidates who demonstrate a strong desire to succeed, so be prepared to discuss your goals and how they align with our company values.
✨Tip Number 3
Engage with our community initiatives and understand our commitment to Corporate Social Responsibility. Being knowledgeable about our charitable efforts can set you apart and show that you share our values.
✨Tip Number 4
Network with current or former employees of Foxtons if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Trainee Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Foxtons is looking for in a Trainee Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your own experiences or aspirations.
Tailor Your CV: Customise your CV to reflect the qualities Foxtons values, such as ambition and a drive to succeed. Emphasise any relevant skills or experiences, even if they are not directly related to customer service, to showcase your potential.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Foxtons and how you align with their values, particularly regarding community involvement and professional growth.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Foxtons Estate Agents
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Foxtons values a strong ambition to succeed, so let your passion for customer service shine through during the interview.
✨Research the Company
Familiarise yourself with Foxtons' values, services, and community initiatives. Understanding their commitment to Corporate Social Responsibility will help you align your answers with their mission.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think of examples where you've demonstrated problem-solving skills or teamwork, even if they come from previous experiences outside of work.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process or how success is measured in the role. This shows your genuine interest in growing with the company.
