At a Glance
- Tasks: Deliver exceptional service to landlords and tenants while supporting property administration.
- Company: Join Foxtons, a leading property company in Canary Wharf.
- Benefits: Competitive salary, hybrid working, training support, and career progression.
- Other info: Enjoy team events, volunteering opportunities, and a supportive culture.
- Why this job: Kickstart your career in property with hands-on experience and expert guidance.
- Qualifications: Passion for customer service, strong organisational skills, and a positive attitude.
The predicted salary is between 26000 - 30000 £ per year.
Join Foxtons in Canary Wharf as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants. Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience. You’ll support a portfolio of residential properties, gaining hands‑on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
What you’ll be doing:
- Providing excellent customer service to tenants and landlords throughout the tenancy journey
- Supporting with day‑to‑day administration and coordination of property matters
- Learning how to handle queries, resolve issues, and keep customers informed
- Assisting with maintenance requests and liaising with contractors
- Working closely with our local offices and specialist teams
- Building your knowledge of property processes, systems, and legislation
We offer:
- Salary: £26,000 - £30,000 per annum, depending on experience
- Hybrid working: Flexibility to work from home once fully trained
- Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
- Career Progression: Regular reviews and clear progression opportunities
- Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons‑funded social events
- Volunteering: One paid day per year to support a cause you care about
- Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Christmas Party, Summer Sports Day, and regular socials
- Family Support: Enhanced parental leave and family‑friendly policies
- Pension Scheme: Contributory pension to support your future
About You:
- A passion for customer service and helping people
- Strong organisational and administrative skills
- Excellent attention to detail
- A proactive, positive attitude with the willingness to learn
- Good problem‑solving skills
No previous property management experience is required. Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential. What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.
Trainee Customer Resolutions Advisor employer: Foxtons Estate Agents
Foxtons is an exceptional employer located in the vibrant Canary Wharf, offering a dynamic work culture that prioritises training and development for its employees. As a Trainee Customer Resolutions Advisor, you will benefit from a structured onboarding programme, clear career progression opportunities, and a supportive environment that values diversity and inclusion. With additional perks such as hybrid working options, wellbeing support, and team events, Foxtons is committed to fostering a rewarding and fulfilling career path for all its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Resolutions Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in property or customer service. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you'd handle tricky situations and be ready to share your thoughts during the interview.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to highlight your passion for helping people and your eagerness to learn. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Trainee Customer Resolutions Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about providing excellent service to tenants and landlords, so share any relevant experiences or examples that highlight this passion.
Be Organised and Detail-Oriented:Make sure your application is well-structured and free of errors. We appreciate strong organisational skills, so keep your CV and cover letter clear and concise. Double-check everything before hitting send – attention to detail is key!
Highlight Your Willingness to Learn:Since we provide full training, it’s important to convey your eagerness to learn and grow. Mention any past experiences where you’ve taken the initiative to develop new skills or tackle challenges head-on. We love a proactive attitude!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great service and be ready to share examples of how you've helped others in the past, even if it's from a different context. This will show your passion for helping people, which is key for the role.
✨Research Foxtons and the Role
Take some time to learn about Foxtons and their approach to property management. Familiarise yourself with their values and the specifics of the Trainee Customer Resolutions Advisor role. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service and problem-solving. Prepare specific examples that highlight your organisational skills and attention to detail. Practising these responses will help you feel more confident during the interview.
✨Show Your Willingness to Learn
Since no prior experience is required, emphasise your eagerness to learn and grow within the role. Share any relevant experiences where you've quickly picked up new skills or adapted to new situations. This will resonate well with the interviewers looking for motivated candidates.
