At a Glance
- Tasks: Negotiate rent collection and protect landlords' income while providing top-tier service.
- Company: Join the UK's number 1 lettings agency with a focus on excellence.
- Benefits: Career progression, unrivalled training, wellbeing package, and one paid volunteer day.
- Other info: Work from home one day a week after induction; free onsite parking available.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service; no property experience needed.
The predicted salary is between 30000 - 40000 € per year.
About The Role
One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid. Your role as a Rent Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top‑tier service when it matters most.
Core Responsibilities
- Contact tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
- Ensure intervals are hit to make sure any court proceedings would be successful.
- When required, attend court proceedings to provide evidence in cases pertaining to rent arrears.
- Advise landlords of rent arrears and keep them informed until receipt of payment.
- Provide landlords with clear explanations of procedures, timings, and available options.
What We Offer
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service.
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events.
- Unrivalled training and upskilling opportunities throughout your career.
- One paid work day a year to volunteer for a charity of your choice.
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform.
- Enhanced parental policies, including generous shared parental leave.
- Pension scheme.
About You
Our people have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem‑solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About The Company
As the UK’s number 1 lettings agency, our customers choose us because we get it done. We have a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals. This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links. Free onsite parking is provided. The role also includes one day per week working from home (once the initial induction period has passed).
Rent Collection Administrator employer: Foxtons Estate Agents
Foxtons is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With unrivalled training opportunities, a strong focus on equity and inclusivity, and a commitment to wellbeing, employees are empowered to excel in their roles while enjoying a supportive environment. Located in Worcester, our office provides excellent transport links and the flexibility of hybrid working, making it an ideal place for those seeking a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Collection Administrator
✨Tip Number 1
Get to know the company inside out! Research Foxtons, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with landlords and tenants, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Foxtons family and ready to take on the challenge of rent collection.
We think you need these skills to ace Rent Collection Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rent Collection Administrator role. Highlight any relevant skills or experiences that show you can handle challenging situations and communicate effectively with landlords and tenants.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your ambition to succeed at Foxtons. Mention how you can contribute to protecting landlords' income and providing peace of mind.
Showcase Your Organisational Skills:In your application, emphasise your strong organisational skills and attention to detail. These are key traits for the role, so give examples of how you've successfully managed tasks or projects in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rent Collection Administrator. Familiarise yourself with the key responsibilities, such as negotiating with tenants and advising landlords. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves communicating with a variety of people, be ready to demonstrate your communication skills. Think of examples where you've successfully resolved issues or negotiated outcomes in previous roles, even if they weren't in property management.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or projects effectively. Discuss any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Emphasise Your Ambition
Foxtons is looking for candidates with a burning ambition to succeed. Be sure to express your career goals and how this role fits into your plans. Show them that you're eager to learn and grow within the company, and they'll see you as a valuable addition to their team.
