At a Glance
- Tasks: Be the friendly face of our office, greeting clients and managing enquiries.
- Company: Join London’s number 1 estate agency and be part of a successful team.
- Benefits: Earn £26,000, enjoy unlimited career potential, and access top-notch training.
- Other info: Enjoy social events, volunteer days, and a supportive wellbeing package.
- Why this job: Kickstart your career in a dynamic environment with real impact on clients' lives.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26000 - 26000 £ per year.
As an Office Co-ordinator, you will be responsible for setting the tone in greeting our clients, fostering relationships that fuel our success and the smooth running of one of our local offices. If you have an interest in administration, property and most importantly, if you take great satisfaction in providing exceptional customer service come kickstart your career with London’s number 1.
You are the first point of contact for our clients, applicants, and contractors. Your role is crucial in shaping people's first impression of our brand. Foxtons is the most recognisable London estate agency brand, so you will be dealing with in-person and telephone enquiries from customers looking to buy or rent in London.
We offer:
- £26,000 per annum
- Unrivalled training & upskilling opportunities throughout your career
- Unlimited career potential for those with drive
- Access to ideas, insight & network opportunities across the business
- Equity, Diversity & Inclusivity networks with Foxtons-funded social events
- Legendary Christmas Party, team nights out
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders & access to a coaching platform
- Enhanced parental policies, including generous shared parental leave
- Pension scheme
Your professionalism, organisation and communication will demonstrate Foxtons commitment to customer service. Your meticulous attention to detail is essential as our clients entrust you with their property and personal information. Collaborating across departments, you'll gain unparalleled industry insights as you build a strong network and knowledge base, so we are looking for a candidate with real ambition. If you bring the drive and determination to succeed, we promise a very real commitment to help make it happen.
As London’s number 1 estate agency brand, our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Office Co-ordinator - Streatham in London employer: Foxtons Estate Agents
Foxtons is an exceptional employer for aspiring Property Negotiators in Putney, offering unparalleled earning potential with uncapped commission and a unique company car scheme that allows you to drive a MINI Cooper or even a BMW within your first year. Our vibrant work culture fosters personal growth through extensive training and fast-track career progression, while our commitment to Corporate Social Responsibility ensures you can make a positive impact in the community. Join us and be part of London's leading estate agency, where your hard work and determination will be rewarded with exciting opportunities and industry-leading tools.
StudySmarter Expert Advice🤫
We think this is how you could land Office Co-ordinator - Streatham in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxtons Estate Agents. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxtons Estate Agents before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Co-ordinator - Streatham in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxtons Estate Agents:Your cover letter is your chance to shine! Tell us why you want to work at Foxtons Estate Agents specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxtons Estate Agents!
How to prepare for a job interview at Foxtons Estate Agents
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
