At a Glance
- Tasks: Be the friendly voice of Foxtons, helping customers with their enquiries and building relationships.
- Company: Join London’s top estate agency known for its dynamic culture and commitment to social responsibility.
- Benefits: Flexible part-time hours, valuable experience, and a chance to develop your skills in a corporate setting.
- Other info: Opportunity to work alongside industry professionals and contribute to community initiatives.
- Why this job: Gain hands-on customer service experience while balancing your studies or other commitments.
- Qualifications: Outgoing personality, excellent communication skills, and a willingness to learn.
The predicted salary is between 24000 - 28000 £ per year.
Are you available this summer and interested in gaining experience in customer services? Do you enjoy building relationships and possess excellent communication skills? If so, read on – we may have an opportunity for you!
We are looking for temporary staff to join our customer services department on a part‑time basis during our busiest period. As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons via telephone and email. This is a varied role dealing with a wide range of people – no two days are the same. You’ll be exposed to all aspects of the business and will offer an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other times you will greet visitors to our headquarters and handle email enquiries.
Looking to gain experience in a corporate environment while keeping your existing commitments? This position offers the perfect balance. Whether you’re studying, managing family responsibilities, or simply looking for part‑time hours, you’ll have the opportunity to develop valuable workplace skills with a flexible schedule.
The role is offered on a part‑time basis, working:
- Monday to Friday: 12:00 pm – 4:00 pm
- Saturday: 10:00 am – 2:00 pm
We are open to either:
- One candidate who can cover the full working pattern
- Two candidates who wish to job‑share the hours, with shifts split as:
- Monday to Wednesday
- Thursday to Saturday
We welcome applications from candidates interested in either arrangement.
Our Customer Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You should also have excellent written and verbal communication skills, strong attention to detail and a readiness to learn.
As London’s number 1 estate agency brand, our customers choose us because we get it done. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
We are committed to Corporate Social Responsibility. We provide LGBTQ+ safe spaces, source charitable water suppliers for our offices, and engage in local community events. We also offer annual paid time off for employees to volunteer at a charity of their choice, many of whom support our partner, the Single Homeless Project – London’s largest homelessness charity that touches the lives of thousands across all 32 boroughs.
Customer Service Adviser - Part-Time Temp in London employer: Foxtons Estate Agents
Foxtons is an exceptional employer for aspiring Property Negotiators, offering unparalleled earning potential with uncapped commission and a fast track to six-figure salaries. Our vibrant work culture fosters growth through extensive training and access to cutting-edge technology, empowering you to excel in the competitive London property market. With unique perks like a company car and exclusive industry trips, we are committed to your success and career advancement in one of the most dynamic cities in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Part-Time Temp in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Foxtons Estate Agents and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Foxtons Estate Agents and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser - Part-Time Temp in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Foxtons Estate Agents.
Get Familiar with Our Brand:Before applying, take some time to learn about Foxtons Estate Agents and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Foxtons Estate Agents
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Foxtons Estate Agents.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Foxtons Estate Agents will surely appreciate.
