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- Tasks: Manage mortgage cases post-submission, ensuring smooth progression and excellent customer service.
- Company: Join Alexander Hall, a leading UK mortgage broker with a stellar reputation.
- Benefits: Competitive salary, hybrid working, 25 days leave, and continuous professional development.
- Why this job: Be part of a dynamic team that values your growth and success in the mortgage industry.
- Qualifications: Experience in mortgage case management is a plus; strong communication and problem-solving skills are essential.
- Other info: Enjoy a supportive work environment with exciting company events and opportunities for career advancement.
The predicted salary is between 26000 - 30000 £ per year.
The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes.
Key Responsibilities
- Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, clients, and lenders to guide a case successfully to completion.
- Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales.
- Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation.
- Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach.
- Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes.
- Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department.
- Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery.
About You
- Experience: Previous experience in mortgage case management highly desirable.
- Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
- Integrity: A commitment to ethical practices and maintaining confidentiality.
- Resilience: Ability to handle pressure and adapt to changing circumstances.
- Community: An empathetic individual who values collaboration and contributes positively to the workplace environment.
- Curiosity: A proactive learner who seeks out new knowledge and ways to improve.
Benefits
- A competitive salary depending on experience, starting at £26,000.
- Hybrid working option - once a week in Holborn office, 4 days remote.
- A comprehensive induction program to seamlessly integrate you into our culture.
- Continuous mentoring and training to ensure your professional development.
- Fantastic company events that reward your hard work and success.
- Opportunity to work within a supportive and dynamic team.
- 25 days annual leave entitlement, plus bank holidays, with an extra day of paid leave to celebrate your birthday.
About The Company
Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting‐edge technology, and access to exclusive products, ensuring a stress‐free and simplified process for our clients. Our commitment to excellence is echoed in our five‐star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape.
Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved.
Case Manager in London employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Alexander Hall on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common case management scenarios. Think about how you'd handle specific challenges in mortgage cases. This shows you're not just a good fit on paper but also in real-life situations.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled issues in past roles. This will highlight your resilience and ability to think critically, which are key for a Case Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Alexander Hall.
We think you need these skills to ace Case Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in mortgage case management and showcase how your skills align with our needs at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Demonstrate your ability to convey complex information effectively, just like you would when liaising with clients and advisers.
Highlight Problem-Solving Abilities: We love a proactive approach! In your application, share examples of how you've tackled challenges in the past. This will show us that you're ready to handle any discrepancies or issues that may arise in case files.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, brush up on your knowledge of mortgage case management. Familiarise yourself with common processes and terminology. This will help you speak confidently about how you can support Mortgage Advisers and manage cases effectively.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've successfully communicated with clients or colleagues in the past. Be ready to discuss how you handle updates and resolve issues, as this will demonstrate your ability to be the primary point of contact.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Highlight your critical thinking skills and resilience, as these are essential for addressing discrepancies in case files and ensuring smooth case progression.
✨Emphasise Team Collaboration
This role requires working closely with others, so be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed positively to a team and fostered a sense of community, which aligns with the company's values.