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- Tasks: Provide top-notch customer service to landlords and tenants in a dynamic environment.
- Company: Join London's leading estate agency with a focus on community and inclusivity.
- Benefits: Enjoy competitive pay, free parking, and a wellbeing package.
- Why this job: Kickstart your career with unrivalled training and meaningful progression opportunities.
- Qualifications: No experience needed; just bring your ambition and organisational skills.
- Other info: Be part of a team that values diversity and gives back to the community.
The predicted salary is between 500 - 1500 £ per month.
This is a really exciting, entry level, customer service job in Worcester. Working for London's leading estate agency, you will be based in our Worcester Property Management hub. This job requires no previous experience, just the desire to learn and provide an excellent level of customer service.
As a Customer Service Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly. Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.
This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. The hours for this role are 9:00‑17:30.
We Offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
- Equity, Diversity and Inclusivity networks with Foxtons‑funded social events
- Unrivalled training and upskilling opportunities throughout your career
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
- Enhanced parental policies, including generous shared parental leave
- Pension scheme
About You:
Our Customer Service Advisors have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, are always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About The Company:
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Trainee Customer Service Advisor in Daventry employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor in Daventry
✨Tip Number 1
Get to know the company! Research Foxtons and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be chatting with all sorts of people. Try role-playing scenarios with friends or family to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Foxtons. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Trainee Customer Service Advisor in Daventry
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the opportunity to learn and grow with us at Foxtons.
Tailor Your Application: Make sure to customise your application to highlight how your skills and mindset align with what we’re looking for. Mention any relevant experiences, even if they’re not directly in property management!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role in our Worcester office.
How to prepare for a job interview at Foxtons Estate Agents
✨Know the Company Inside Out
Before your interview, take some time to research Foxtons and their approach to customer service. Understand their values, mission, and what sets them apart in the property management sector. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Trainee Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated in past situations, whether in school, work, or even volunteer roles. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to solve a problem or overcome a challenge. Be ready to discuss these during your interview, as Foxtons values candidates who can think on their feet and provide solutions. Highlighting your organisational skills and attention to detail will also be beneficial.
✨Express Your Desire to Learn
Since this role requires no previous experience, emphasise your eagerness to learn and grow within the company. Mention any relevant training or courses you've taken, and express your enthusiasm for the unrivalled training opportunities Foxtons offers. This shows you're committed to developing your skills and contributing positively to the team.
