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- Tasks: Assist landlords and tenants with expert advice on tenancies and organise maintenance projects.
- Company: Foxtons is the UK's leading lettings agency, known for its exceptional customer service.
- Benefits: Enjoy career progression, wellbeing packages, volunteer days, and a supportive work culture.
- Why this job: Join a dynamic team that values your input and offers unrivalled training and development opportunities.
- Qualifications: Strong organisational skills and a passion for customer service; no property experience needed.
- Other info: Work in a vibrant office with excellent transport links and free onsite parking.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly.
Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.
We offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events
- Unrivalled training and upskilling opportunities throughout your career
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
- Enhanced parental policies, including generous shared parental leave
- Pension scheme
This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. The hours for this role are 9:00-17:30.
Our Customer Service Advisors have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Customer Service Advisor employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management industry and the specific services offered by Foxtons. Understanding their unique selling points will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with a variety of people in different settings. This could be through volunteering, part-time jobs, or even social events. Being able to showcase your ability to connect with diverse individuals will be a huge asset in a customer service role.
✨Tip Number 3
Research common challenges faced by landlords and tenants in the rental market. Being knowledgeable about these issues will allow you to speak confidently about how you can assist clients and provide solutions, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Network with current or former employees of Foxtons to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach and show that you are a good fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise any skills that relate to problem-solving, organisation, and communication, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Foxtons that appeal to you, such as their commitment to training and community involvement, and explain how you can contribute to their success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Advisor.
How to prepare for a job interview at Foxtons Estate Agents
✨Show Your Customer Service Skills
Highlight your previous experience in customer service, even if it's not in property management. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved issues. Foxtons values problem solvers, so think of instances where your quick thinking made a difference.
✨Research Foxtons and Its Values
Familiarise yourself with Foxtons' mission, values, and community involvement. Showing that you understand their commitment to equity, diversity, and social responsibility will impress your interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if Foxtons is the right fit for you.
