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- Tasks: Help landlords and tenants with expert advice on tenancies and maintenance projects.
- Company: Join Foxtons, the UK's top lettings agency known for its driven professionals.
- Benefits: Enjoy career progression, wellbeing packages, and a day off to volunteer for charity.
- Why this job: Be part of a supportive culture that values diversity and community impact.
- Qualifications: No property experience needed; just bring your ambition and strong communication skills.
- Other info: Work in Worcester with great transport links and free onsite parking.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly.
Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.
We offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events
- Unrivalled training and upskilling opportunities throughout your career
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
- Enhanced parental policies, including generous shared parental leave
- Pension scheme
This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. The hours for this role are 9:00-17:30.
Our Customer Service Advisors have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Customer Service Advisor employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management industry and the specific challenges faced by landlords and tenants. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with a variety of people in different settings. Whether it's through volunteering, part-time jobs, or social events, showcasing your ability to connect with diverse individuals will be a huge plus in your application.
✨Tip Number 3
Research Foxtons' values and their approach to customer service. Understanding their commitment to equity, diversity, and inclusivity will allow you to align your personal values with theirs, making you a more attractive candidate.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving abilities and attention to detail. Being able to articulate these skills will show that you have the mindset and ambition they are looking for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise any skills that relate to problem-solving, organisation, and communication, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Foxtons that appeal to you, such as their commitment to training and community involvement, and explain how you can contribute to their success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Advisor.
How to prepare for a job interview at Foxtons Estate Agents
✨Show Your Customer Service Skills
Highlight your previous experience in customer service, even if it's not in property management. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved issues. Foxtons values problem solvers, so think of instances where you identified a problem and took the initiative to fix it.
✨Research Foxtons and Its Values
Familiarise yourself with Foxtons' mission, values, and community involvement. Showing that you understand their commitment to equity, diversity, and social responsibility will impress your interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if Foxtons is the right fit for you.
