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- Tasks: Be the friendly face of Foxtons, handling enquiries and providing top-notch customer service.
- Company: Join London’s number 1 estate agency with a vibrant and inclusive culture.
- Benefits: Earn £25,600 plus bonuses, enjoy team competitions, and access well-being packages.
- Why this job: Make a real impact as the first point of contact for our customers.
- Qualifications: Outgoing personality, great communication skills, and a willingness to learn.
- Other info: Enjoy diverse career opportunities and a supportive environment with paid volunteer days.
The predicted salary is between 22000 - 28800 £ per year.
About The Role
As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people – no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.
About You
Our Customer Service Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.
We offer
- £25,600 per annum
- Weekly incentives, quarterly cash bonuses, and other fun team competitions
- Comprehensive, ongoing training programme
- Great career opportunities
- Exposure to diverse aspects of the business
- Vibrant company culture including paid-for social events
- Diversity and inclusion networks
- One paid work day a year to volunteer for a charity of your choice
- Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership
- Enhanced parental policies, including generous shared parental leave
- Subsidised staff café and bar
About The Company
As London’s number 1 estate agency brand, our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London\’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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Customer Service Adviser employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company inside out! Research Foxtons, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, having a friendly and professional phone manner is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it’s through email or in person, make sure you’re clear and engaging. Think about examples from your past experiences that highlight your ability to connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Personality: As a Customer Service Adviser, you'll be the first point of contact for our customers. Let your outgoing personality shine through in your application! We want to see how you can bring a friendly and approachable vibe to our team.
Nail the Communication: Excellent written communication skills are key for this role. Make sure your application is clear, concise, and free from typos. We love attention to detail, so take the time to proofread before hitting send!
Highlight Your Experience: If you've got experience in customer service or similar roles, shout about it! We want to know how you've handled enquiries and provided outstanding service in the past. Use specific examples to make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our vibrant team!
How to prepare for a job interview at Foxtons Estate Agents
✨Know the Company Inside Out
Before your interview, take some time to research Foxtons. Understand their values, services, and what sets them apart in the property market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Service Adviser, communication is key! Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various enquiries.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. During the interview, be sure to highlight any past experiences where your meticulous nature made a difference. Whether it’s catching an error in a report or ensuring a customer’s needs were met, these examples will resonate well.
✨Bring Your Outgoing Personality
Foxtons is looking for someone with an outgoing personality, so let that shine through during your interview! Be friendly, approachable, and enthusiastic. Remember, they want to see how you would interact with customers, so don’t hold back on your charm!