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- Tasks: Negotiate rent payments and support landlords in managing arrears effectively.
- Company: Join the UK's number 1 lettings agency with a focus on excellence.
- Benefits: Career progression, unrivalled training, wellbeing package, and paid volunteer day.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Be part of a diverse team committed to community engagement and social responsibility.
The predicted salary is between 28800 - 43200 £ per year.
One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid. Your role as a Credit Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.
Core responsibilities of the role include:
- Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
- Ensure intervals are hit to make sure any court proceedings would be successful.
- When required, attend court proceedings to provide evidence in cases pertaining to rent arrears.
- Advise landlords of rent arrears and keep them informed until receipt of payment.
- Provide landlords with clear explanations of procedures, timings, and available options.
We offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service.
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events.
- Unrivalled training and upskilling opportunities throughout your career.
- One paid work day a year to volunteer for a charity of your choice.
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform.
- Enhanced parental policies, including generous shared parental leave.
- Pension scheme.
About You
Our people have unparalleled expertise and the drive to make it happen – it’s what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About The Company
As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
Credit Collection Administrator in City of London employer: Foxtons Estate Agents
Contact Detail:
Foxtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Collection Administrator in City of London
✨Tip Number 1
Get to know the company inside out! Research Foxtons, their values, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with landlords and tenants, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Foxtons team.
We think you need these skills to ace Credit Collection Administrator in City of London
Some tips for your application 🫡
Show Your Communication Skills: In your application, make sure to highlight your ability to communicate effectively. Since you'll be dealing with tenants and landlords, showcasing your knack for clear and concise communication will set you apart.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in the past. This will show us that you're ready to handle the tricky situations that come with rent collection.
Be Organised and Detail-Oriented: Mention any experience or skills that demonstrate your organisational prowess and attention to detail. These traits are crucial for keeping track of payments and ensuring everything runs smoothly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Foxtons Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Collection Administrator. Familiarise yourself with rent collection processes, common challenges in the industry, and how to communicate effectively with both landlords and tenants. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've handled challenging situations in the past. Whether it's resolving a customer complaint or negotiating a difficult conversation, demonstrating your problem-solving abilities will highlight your suitability for the role and your potential to protect landlords' income.
✨Practice Your Communication Techniques
Since this role involves communicating with a variety of people, practice articulating your thoughts clearly and concisely. You might want to role-play scenarios where you have to negotiate or explain complex procedures. This will not only boost your confidence but also showcase your ability to connect with others during the interview.
✨Emphasise Your Ambition
Foxtons is looking for candidates with a burning ambition to succeed. Be sure to express your career goals and how they align with the opportunities available at Foxtons. Share your enthusiasm for learning and growing within the company, as this will demonstrate that you're not just looking for a job, but a long-term career.
