FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact. We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. About the RoleAs part of FBC UK's local IT support team, based at Head Office, you will provide day-to-day IT support to business users, helping them make effective use of technology and ensuring minimal disruption to business operations. You will work closely with the wider IT team, Service Desk, technical specialists, and business stakeholders to deliver effective IT services across all UK locations. The role includes resolving incidents and service requests, supporting departmental projects, and contributing to the delivery of reliable, customer-focused IT support. Main ResponsibilitiesProvide IT support to Head Office users through face-to-face, Teams, and email interactions, ensuring the effective operation of IT services and minimal disruption to business activities. Deliver a high standard of customer-focused IT support, taking ownership of incidents and service requests from initial contact through to resolution. Act as an approachable and trusted point of contact for users, building strong working relationships through excellent communication and a proactive attitude. Support and educate users in the effective use of audio-visual and conferencing equipment, enabling them to become confident, self-sufficient users while ensuring a high-quality meeting and collaboration experience. Complete daily operational tasks, support activities, and administrative duties as agreed with the Local Infrastructure Manager, ensuring work is delivered accurately, efficiently, and in line with departmental priorities and objectives. Coordinate and deliver user onboarding and provisioning activities, ensuring user accounts, laptops, mobile devices, and associated equipment are prepared, configured, and issued in line with business requirements and IT standards. Ensure end-user IT assets are accurately tracked throughout their lifecycle, with all allocations, transfers, returns, and disposals recorded within the asset management system. Install, configure, and support approved software and applications on end-user devices, ensuring all deployments comply with IT standards, security policies, and business requirements. Who we are looking for2 or more years of experience working in an IT Support or similar roleCan work independently as well as communicate effectively with the wider teamWorking within a team to deliver projectsSupport core on-site working days at Head Office by attending on Monday, Tuesday and Thursday, with flexibility to adjust these days where required to meet business needs. Flexibility to travel between sites as and when requiredDiversity StatementFBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Technical Support Engineer | English in London employer: Fox’s Burton’s Companies
At FBC UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, innovation, and personal growth. As a Finance Analyst, you'll thrive in a fast-paced environment, collaborating with talented colleagues while gaining invaluable experience in commercial finance and decision-making. Our commitment to employee development, inclusive practices, and community values ensures that you can build a fulfilling career while enjoying the unique advantage of working for one of the UK's leading biscuit manufacturers.
