Customer Collaborative Planner

Join to apply for the Customer Collaborative Planner role at Fox\’s Burton\’s Companies (FBC) UK.

Company Description

We are FBC UK, a unique integrated company formed by the merger of Burton\’s Biscuits and Fox\’s Biscuits. We manufacture iconic biscuit brands such as Maryland, Fox\’s, Jammie Dodger, and Rocky at eight sites across the UK, including the Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley, Dorset and our HQ in St Albans. With around 4,000 colleagues, we pride ourselves on our people and our commitment to diversity, equity, and inclusion.

Location & Place of Work

Location: London, GB
Place of Work: Hybrid

About The Role

The Customer Collaborative Planner delivers industry‑leading customer service through strong supply‑chain partnerships and joint planning. The role focuses on optimizing product distribution, forecasting, and supplier service levels to ensure cost efficiency and on‑shelf availability. Acting as the key link between Supply Chain and Commercial teams, you will drive process improvements, enhance customer experience, and ensure seamless product flow. By leveraging data and collaboration, you will meet service KPIs, support promotional and seasonal launches, and deliver operational excellence.

Main Responsibilities

Alignment and Collaboration

• Manage volume phasing by working closely with Grocery Supply Analysts to align customer demand with phased forecast plans.
• Ensure order fulfilment visibility, monitoring customer operational performance and communicating impacts in collaboration with CS&L Analysts.
• Lead customer planning for new products, seasonal and promotional activities, proactively managing constraints and improving forecast accuracy.

Weekly Forecast Management

• Conduct daily/weekly forecast analysis to track consumption versus forecast, identifying phasing changes or material shifts.
• Drive change management, aligning actions with sales and planning teams.
• Proactively manage short‑term forecast changes (12‑week window) within the S&OP process to maintain availability.
• Track customer availability across depots and stores using data tools, replenishing stock and identifying gaps to maximise sales.

Collaborative Forecasting

• Lead weekly/monthly forecast reviews with sales teams, assessing accuracy and bias, and updating short‑ and long‑term forecasts.
• Work collaboratively with sales channels and customer supply chain teams to optimise forecast accuracy and align demand with intake plans.
• Plan promotional, NPD, range changes, and seasonal activities through structured meetings and reviews.
• Synchronise forecast and orders to ensure alignment with phasing plans.
• Manage seasonal commitments, track performance and minimise residual stock.
• Monitor waste targets, run‑in/run‑out processes, and optimise residual materials alongside forecasts.

Customer Relationship & Supply Management

• Build strong relationships across customer organisations to enable effective supply, delivery, and execution.
• Develop and implement collaborative supply plans with priority customers to drive service and on‑shelf performance, measured by the Customer Advantage Survey.

Who We Are Looking For

• Prior experience in sales and customer logistics/supply‑chain roles (advantageous).
• Engaging and collaborative leadership skills with the ability to influence and build strong relationships.
• Strong understanding of the value chain and how it drives business performance.
• Fluency in English (essential).
• Bachelor’s or Master’s degree in a relevant field (preferred).

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture where all employees feel welcomed and appreciated and have equal opportunities. We nurture the curiosity and natural abilities of our employees, enabling them to succeed personally and professionally and craft their journey at FBC UK. Our diverse talents make our work environment multicultural, innovative and highly rewarding.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Food and Beverage Manufacturing