Practice Manager in North Leigh

We are looking to recruit an experienced, motivated and dedicated Practice Manager to lead and oversee the effective running of our single handed primary care practice. We are seeking an approachable and pro-active individual with excellent organisational, communication and leadership skills.

Main duties of the job

The successful candidate will be responsible for the overall operational, financial and strategic management of the practice, working closely with the GP and wider practice team to ensure the high quality, safe and patient centred service.

About us

Foxleigh Family Surgery is an established single-handed GP practice in Leigh serving over 2200 patients, from a diverse community. We are situated in a purpose built medical centre, in Leigh town centre. We are proud to have achieved a CQC rating of Good and are committed to holding this achievement. As a teaching practice, we host Year 4 and Year 5 Medical Students and Early Clinical Placement students. We are committed to developing staff, improving patient care and ensuring our services remain accessible, inclusive and responsive to local needs. Our dedicated team works collaboratively to deliver safe, effective and compassionate care. We value teamwork, and continuous improvement, with a shared commitment to meeting the needs of our patients and local community. Working at Foxleigh Family Surgery offers the opportunity to be part of a busy practice where new ideas are welcomed, and staff can make a meaningful contribution to service development and patient experience. We recognise the importance of staff development, effective communication and in creating a positive working environment. We are a traditional family practice that truly knows and values patient centred care and believe in the value of the traditional family doctor, and to treat every patient as an individual.

Job responsibilities

• Practice Operations
  • Manage the daily running of the surgery ensuring efficient and effective services for patients
  • Oversee receptions, administration and workflow processes
  • Monitor patient access, appointment systems and service delivery
  • Develop and maintain practice policies, procedures and standard operating procedures
• Staff Leadership and HR
  • Lead, support and motivate the practice team
  • Manage recruitment, induction, training, appraisals, staff rotas and performance
  • Promote effective communication, teamwork and a positive working environment.
  • Ensure compliance with employment policies and relevant legislation
• Finance and Business Management
  • Manage practice budgets, expenditure, income and financial reporting
  • Support the GP with business planning and financial sustainability
  • Monitor contractual income, enhanced services and opportunities to improve practice performance
  • Oversee supplier contracts, equipment and liaising with property management services
• Clinical Governance and Compliance
  • Ensuring the practice meets CQC requirements and relevant NHS contractual obligations
  • Oversee health and safety, fire safety, risk assessments, and information governance
  • Maintain GDPR compliance and patient confidentiality
  • Manage complaints, significant events and incidents, ensuring learning and appropriate action
  • Monitor QOF performance and other relevant quality improvement targets.
• Partnership Working and Development
  • Work closely with the GP and multidisciplinary team
  • Liaise with the Primary Care Network (PCN), NHS England, the local Integrated Care Board (ICB) and other healthcare organisations as appropriate
  • Identify opportunities to improve patient experience, operational efficiency and service quality
  • Support practice development, change management and long term planning

Qualifications

• Previous management experience, ideally within general practice or primary care
• Strong leadership, organisational and problem-solving skills
• Good understanding of NHS primary care operations and contractual requirements
• Knowledge of CQC standards, clinical governance and information governance
• Experience of staff management, HR processes and financial administration
• Excellent communication and interpersonal skills
• Ability to prioritise competing demands and work effectively with GP and the wider team
• A commitment to patient confidentiality, equality, diversity and excellent patient care.
• Previous experience as a GP Practice Manager or Deputy Practice Manager
• Knowledge of GP clinical systems and primary care reporting tools
• Experience managing QOF, enhanced services and practice performance
• A relevant management qualification or primary care management training

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.