At a Glance
- Tasks: Lead the reception team and ensure exceptional guest service at a luxury establishment.
- Company: Join the prestigious Foxhills Collection, known for its elegance and hospitality.
- Benefits: Enjoy a full-time role with opportunities for growth in a luxurious environment.
- Other info: Dynamic work environment with opportunities to collaborate across departments.
- Why this job: Make a real impact by creating unforgettable experiences for guests.
- Qualifications: Proven leadership skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 30000 € per year.
Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.
About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Lead and supervise the reception team to ensure smooth operations and exceptional guest service
- Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries
- Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards
- Handle guest escalations and resolve issues in a timely and professional manner
- Assist with scheduling, performance evaluations, and other administrative tasks
- Collaborate with other departments to ensure seamless guest experiences
- Cover night shifts when a night auditor is on holiday
Reception Supervisor in Surrey employer: Foxhills
At Foxhills Collection, we pride ourselves on fostering a vibrant work culture that values leadership and exceptional service. As a Reception Supervisor, you will not only lead a dedicated team in a luxurious setting but also benefit from ongoing training and development opportunities, ensuring your professional growth in the hospitality industry. Located in the picturesque Ottershaw, our establishment offers a unique blend of elegance and camaraderie, making it an ideal workplace for those passionate about creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on openings at places like Foxhills Collection.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team leadership. We recommend role-playing with a friend or even in front of the mirror to boost your confidence and nail that first impression!
✨Tip Number 3
Showcase your passion for hospitality during interviews. Share specific examples of how you've led teams or resolved guest issues in the past. This will help you stand out as the ideal candidate for the Reception Supervisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Foxhills Collection family.
We think you need these skills to ace Reception Supervisor in Surrey
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your leadership skills and commitment to exceptional guest service. We want to see how you can bring that passion to our team!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to show us why they’re a perfect fit for Foxhills Collection.
Be Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your written application. Use clear language and avoid jargon. We’re looking for someone who can connect with guests, so let that friendly vibe come through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Foxhills Collection family!
How to prepare for a job interview at Foxhills
✨Know the Company Inside Out
Before your interview, take some time to research Foxhills Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or motivated staff to achieve exceptional service. Be ready to discuss your approach to training and mentoring as well.
✨Prepare for Guest Scenarios
Expect questions about handling guest escalations and difficult situations. Think of specific instances where you've turned a negative experience into a positive one. Practising these scenarios will help you articulate your problem-solving skills and show that you're capable of maintaining professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, when they ask if you have any questions, make sure to have a few thoughtful ones prepared. Inquire about the team dynamics, the challenges the reception team currently faces, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
