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- Tasks: Welcome guests, manage appointments, and ensure a smooth spa experience.
- Company: Join Foxhills Collection, a luxurious resort known for its stunning spa and exceptional service.
- Benefits: Enjoy competitive pay, a pension scheme, and free access to gym and spa facilities.
- Why this job: Be part of a vibrant team in a beautiful setting, making guests feel special every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible evening shifts, perfect for students looking to balance work and studies.
Job Vacancy: Spa Receptionist at Foxhills Collection
Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.
Position: Spa Receptionist
Location: Foxhills Club & Resort, Ottershaw, Surrey
Type: Part-time/ Evenings
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.
Responsibilities:
- Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area
- Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services
- Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests
- Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services
- Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays
- Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality
- Lunch account reconciliation
- End of day administrative prodcedures
Requirements:
- Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment
- Excellent communication and interpersonal skills, with a friendly and professional demeanor
- Strong organisational and multitasking abilities, with attention to detail
- Proficiency in computer systems (including excel) and booking software
- Availability to work in the evenings is crucial as the role is based on 4 evenings per week.
Benefits:
- Competitive salary package
- Company pension scheme – People’s Partnership
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Colleague social events including an annual staff party
- Free on-site parking
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Foxhills Collection is committed to the safeguarding children and young people.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
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Spa Receptionist employer: Foxhills
Contact Detail:
Foxhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the services and treatments offered at Foxhills Collection. This knowledge will help you engage with guests more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Spa Receptionist, such as handling inquiries or scheduling appointments. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with professionals in the spa and hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for a busy evening at the spa. This exercise will not only help you understand the flow of operations but also impress potential employers with your proactive approach.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or receptionist roles, especially in spa, hospitality, or retail environments. Emphasise your organisational skills and any experience with booking software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific experiences that demonstrate your friendly demeanour and ability to multitask effectively.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've successfully handled inquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Spa Receptionist role.
How to prepare for a job interview at Foxhills
✨Show Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and share specific examples of how you've gone above and beyond to assist customers.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks, such as scheduling appointments and handling inquiries, while maintaining a tidy reception area.
✨Familiarise Yourself with Spa Services
Before the interview, take some time to research the spa services offered by Foxhills Collection. Being knowledgeable about treatments and packages will show your enthusiasm for the role and help you answer questions confidently.
✨Exude a Friendly Demeanour
Since this position is all about creating a welcoming atmosphere, practice your warm greetings and friendly body language. A positive attitude can make a significant difference in how you connect with the interviewers.
