At a Glance
- Tasks: Welcome guests and assist with appointments in a luxurious spa environment.
- Company: Join the renowned Foxhills Collection, known for its exceptional service and stunning facilities.
- Benefits: Enjoy competitive pay, staff discounts, and access to amazing amenities like a gym and spa.
- Other info: Flexible hours with opportunities for career growth and fun colleague events.
- Why this job: Be the friendly face that makes guests feel better and part of a vibrant team.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 9.9 - 12.1 £ per hour.
Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.
Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.
Location: Foxhills Club & Resort - Ottershaw, Surrey
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.
Responsibilities:
- Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area.
- Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services.
- Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests.
- Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services.
- Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays.
- Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality.
Requirements:
- Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organisational and multitasking abilities, with attention to detail.
- Proficiency in computer systems and booking software.
- Flexibility to work evenings, weekends, and holidays, as required by spa schedules and business needs.
Benefits:
- Competitive salary package.
- Company pension scheme – People’s Partnership.
- Enhanced Company Sick Pay, Maternity and Paternity.
- Opportunities for career advancement and professional development.
- Access to the Country Club facilities such as a newly refurbished gym, pools, spa, fitness classes, driving range and more.
- Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Colleague social events including an annual staff party.
- Free on-site parking.
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK.
Casual Spa Receptionist in Ottershaw employer: Foxhills
Foxhills Collection is an exceptional employer, offering a vibrant work culture that prioritises the well-being of both staff and children. With opportunities for professional growth and development in a supportive environment, our crèche facility at Foxhills Club & Resort in Ottershaw, Surrey, provides a unique chance to make a meaningful impact while enjoying the benefits of working in a picturesque setting.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Receptionist in Ottershaw
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxhills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxhills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Spa Receptionist in Ottershaw
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxhills:Your cover letter is your chance to shine! Tell us why you want to work at Foxhills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxhills!
How to prepare for a job interview at Foxhills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
