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- Tasks: Join us as a Night Auditor, managing guest services and ensuring smooth operations overnight.
- Company: Foxhills Collection offers luxurious stays and exceptional hospitality in Ottershaw, Surrey.
- Benefits: Enjoy competitive pay, pension schemes, and complimentary Country Club Membership for you and your family.
- Why this job: Be part of a prestigious team, enhance your skills, and enjoy a vibrant workplace culture.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Flexible shifts, staff discounts, and social events make this role exciting and rewarding.
The predicted salary is between 24000 - 36000 £ per year.
Job Vacancy: Night Auditor (maternity cover) at Foxhills Collection
Are you an organized individual with a passion for delivering exceptional customer service? Foxhills Collection is currently seeking a dynamic Night Auditor to join our team as maternity cover at our prestigious establishment.
Position: Night Auditor (Maternity Cover)
Location: Foxhills Collection, Ottershaw, Surrey
Type: Full-time, fixed term contract from September 2025
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Follow and complete the \’end of day\’ and night securtity procedures
- Greet guests and visitors with a warm and welcoming demeanor
- Check prior shift handovers, write daily handovers in the diary for current and forthcoming days and coordinate with other departments to ensure seamless guest service is provided
- Ensure all necessary payments are taken and anything outstanding is reconcilled.
- Manage phone calls and correspondence in a professional manner
- Assist guests with inquiries, reservations, and requests
- Maintain a tidy and organized reception area
- Handle administrative tasks such as filing, data entry, and scheduling
Requirements:
- Previous experience in a customer-facing role preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in MS Office and basic computer skills
- Ability to multitask and work efficiently in a fast-paced environment
- Flexibility to work shifts including weekends, and holidays
Benefits:
- Competitive salary package
- Company pension scheme – People’s Partnership
- Enhanced Company Sick Pay, Maternity and Paternity
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one years\’ service.
- Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party
- Free on-site parking
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Foxhills Collection is committed to the safeguarding children and young people.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
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Night Auditor (Maternity Cover) employer: Foxhills
Contact Detail:
Foxhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor. Understanding the end-of-day procedures and night security protocols will help you demonstrate your readiness for the role during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role involves direct interaction with guests, sharing examples of how you've successfully handled guest inquiries or complaints can set you apart.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks efficiently. Being able to juggle various responsibilities is crucial for a Night Auditor, so be prepared to share relevant experiences.
✨Tip Number 4
Research Foxhills Collection and its values. Knowing about their commitment to exceptional hospitality and understanding their culture will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Night Auditor (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved administrative tasks. Emphasise your organisational skills and attention to detail, as these are crucial for the Night Auditor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional customer service. Mention specific experiences that demonstrate your skills in multitasking and handling inquiries professionally.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other computer skills that may be relevant. Also, mention your flexibility to work shifts, including weekends and holidays, as this is a requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Night Auditor.
How to prepare for a job interview at Foxhills
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be interacting with guests regularly. Be prepared to share specific examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Discuss your experience with managing tasks such as filing, data entry, and scheduling. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with the Company
Research Foxhills Collection and understand its values, services, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the position and the company.
✨Prepare for Shift Work Questions
Since the role involves working shifts, including weekends and holidays, be ready to discuss your flexibility and availability. Share any previous experiences you have had with shift work and how you managed your time effectively.
