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- Tasks: As a Night Auditor, you'll greet guests and manage daily operations with a smile.
- Company: Join Foxhills Collection, a luxurious hotel and country club known for exceptional hospitality.
- Benefits: Enjoy competitive pay, career growth, and perks like gym access and dining discounts.
- Why this job: Be part of a dynamic team in a stunning setting, making memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are preferred; multitasking is key!
- Other info: Flexible shifts, including weekends, and a welcoming environment for diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Job Vacancy: Night Auditor at Foxhills Collection
Are you an organized individual with a passion for delivering exceptional customer service? Foxhills Collection is currently seeking a dynamic Night Auditor to join our team at our prestigious establishment.
Position: Night Auditor
Location: Foxhills Collection, Ottershaw, Surrey
Type: Full-time
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Greet guests and visitors with a warm and welcoming demeanor
- Follow and complete the 'end of day' and securtity procedures
- Check prior shift handovers, write daily handovers in the diary for current and forthcoming days and coordinate with other departments to ensure seamless guest service is provided
- Ensure all necessary payments are taken and anything outstanding is reconcilled.
- Manage phone calls and correspondence in a professional manner
- Assist guests with inquiries, reservations, and requests
- Maintain a tidy and organized reception area
- Handle administrative tasks such as filing, data entry, and scheduling
Requirements:
- Previous experience in a customer-facing role preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in MS Office and basic computer skills
- Ability to multitask and work efficiently in a fast-paced environment
- Flexibility to work shifts including weekends, and holidays
Benefits:
- Competitive salary package
- Company pension scheme Peoples Partnership
- Enhanced Company Sick Pay, Maternity and Paternity
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one years' service.
- Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants.
Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more.
Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived.
AMRT1_UKCT
Night Auditor employer: Foxhills
Contact Detail:
Foxhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarize yourself with the specific customer service standards at Foxhills Collection. Understanding their approach to hospitality will help you align your responses during the interview and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight any previous experience in a similar role, especially in hospitality or customer-facing positions. Be ready to share specific examples of how you managed guest inquiries or resolved issues effectively.
✨Tip Number 3
Prepare to discuss your organizational skills and ability to multitask. Since the Night Auditor role involves various responsibilities, showcasing your experience in managing multiple tasks efficiently will set you apart.
✨Tip Number 4
Research Foxhills Collection's amenities and services. Being knowledgeable about what they offer will not only impress your interviewers but also allow you to engage more meaningfully with guests once you land the job.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience in customer service and administrative tasks. Emphasize your organizational skills and any previous roles that required attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide exceptional customer service. Mention specific experiences that demonstrate your skills in multitasking and communication.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other computer skills. Mention your flexibility to work shifts, including weekends and holidays, as this is crucial for the Night Auditor role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Foxhills Collection. Research the company and mention what specifically attracts you to their establishment and how you align with their values of hospitality and excellence.
How to prepare for a job interview at Foxhills
✨Show Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests. Make sure to highlight your previous customer-facing experience and share specific examples of how you've delivered exceptional service in the past.
✨Demonstrate Organizational Abilities
The role requires strong organizational skills. Be prepared to discuss how you manage tasks efficiently, especially in a fast-paced environment. Mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Security Procedures
Since the position involves following end-of-day and security procedures, it’s beneficial to show that you understand the importance of these processes. If you have experience with similar responsibilities, be sure to mention it.
✨Prepare for Multitasking Scenarios
The ability to multitask is crucial for this role. Think of examples where you've successfully handled multiple tasks at once, especially in a customer service setting, and be ready to share those during the interview.
