At a Glance
- Tasks: Lead the reception team and ensure exceptional guest service at a luxury establishment.
- Company: Join the prestigious Foxhills Collection, known for its elegance and hospitality.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to train and mentor a passionate team.
- Why this job: Be a key player in creating unforgettable experiences for guests from around the world.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.
About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Lead and supervise the reception team to ensure smooth operations and exceptional guest service
- Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries
- Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards
- Handle guest escalations and resolve issues in a timely and professional manner
- Assist with scheduling, performance evaluations, and other administrative tasks
- Collaborate with other departments to ensure seamless guest experiences
- Cover night shifts when a night auditor is on holiday
Reception Supervisor in Chertsey employer: Foxhills
At Foxhills Collection, we pride ourselves on fostering a vibrant work culture that values leadership and exceptional service. As a Reception Supervisor, you will not only lead a dedicated team in a stunning location but also benefit from ongoing training and development opportunities, ensuring your professional growth in the hospitality industry. Join us in creating unforgettable experiences for our guests while enjoying the perks of working in a luxurious environment that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Chertsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Foxhills Collection. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've handled tricky situations with grace.
✨Tip Number 3
Research, research, research! Get to know Foxhills Collection inside out. Understanding their values and what makes them tick will help you tailor your approach and show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team directly. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Supervisor in Chertsey
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your leadership skills and commitment to exceptional guest service. We want to see how you can bring that passion to our team!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to show us why they’re a perfect fit for Foxhills Collection.
Be Professional Yet Approachable:While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your application to reflect the welcoming atmosphere we pride ourselves on at Foxhills Collection.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Foxhills
✨Know the Company Inside Out
Before your interview, take some time to research Foxhills Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully motivated a team or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Guest Scenarios
Expect questions about how you would handle guest escalations or difficult situations. Prepare a few scenarios from your past experience where you turned a negative guest experience into a positive one. This will show your problem-solving skills and commitment to exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
