At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a safe, clean environment.
- Company: Join the luxurious Foxhills Collection, known for exceptional service.
- Benefits: Competitive salary, pension scheme, gym access, and generous staff discounts.
- Other info: Enjoy career growth, social events, and a supportive team culture.
- Why this job: Be part of creating unforgettable experiences for our guests.
- Qualifications: Customer service skills and physical stamina are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. This is the part you will play...
Foxhills Collection is currently seeking a motivated Porter to join our esteemed team at our luxurious establishment.
Location: Foxhills Club & Resort, Ottershaw, Surrey
Type: Full-time
About Us:
Nestled in the heart of Ottershaw, Foxhills Collection is renowned for its exquisite accommodations, world-class amenities, and impeccable service. As a member of our team, you will have the opportunity to contribute to creating unforgettable experiences for our discerning guests.
Responsibilities
- Welcome guests upon arrival and assist with luggage and belongings
- Escort guests to their rooms and provide information about hotel facilities
- Maintain cleanliness and tidiness in public areas, including entrances and lobby
- Ensure the safety and security of those on the resort with regular resort walks and safety checks
- Handle guest requests promptly and efficiently
- To be versed in the essentials of reception and night audit to aid on the desk if needed
- Collaborate with other departments to ensure seamless guest experiences
Requirements
- Previous experience in a similar role preferred
- Excellent customer service and interpersonal skills
- Strong physical stamina and the ability to lift heavy objects
- Attention to detail and a proactive approach to work
- Flexibility to work shifts including evenings, weekends, and holidays
- Valid driver's license preferred
Benefits
- Competitive salary package
- Company pension scheme – People’s Partnership
- Enhanced Company Sick Pay, Maternity and Paternity
- Opportunities for career advancement and professional development
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more
- Complimentary Country Club Membership for a partner/spouse and children after one years' service
- Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more
- Employee assistance program, with 24/7 assistance available
- Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants
- Colleague social events including an annual staff party
- Free on-site parking
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. This position requires the candidate to prove their right to work in the UK.
Night Porter in Ashton-under-Lyne employer: Foxhills
Foxhills Collection is an exceptional employer that prioritises the well-being and growth of its team members. Located in the picturesque Ottershaw, Surrey, we offer a competitive salary, comprehensive benefits including a complimentary Country Club Membership, and numerous opportunities for professional development. Our inclusive work culture fosters collaboration and ensures that every employee plays a vital role in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Ashton-under-Lyne
✨Tip Number 1
Get to know the Foxhills Collection vibe! Before your interview, check out their website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their exceptional service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous experience aligns with the Night Porter role and be ready to share specific examples of your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Foxhills Collection.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Night Porter in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Passion for Service:When you're writing your application, let your passion for providing exceptional service shine through. We want to see how you can contribute to making our guests feel better when they leave than when they arrived.
Highlight Relevant Experience:Make sure to mention any previous experience in similar roles. If you've worked as a porter or in customer service before, we want to hear about it! This helps us understand how you can fit into our team.
Be Detail-Oriented:Attention to detail is key in this role. When crafting your application, double-check for any typos or errors. A polished application shows us that you take pride in your work, just like we do at Foxhills Collection.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. Plus, it’s super easy!
How to prepare for a job interview at Foxhills
✨Know the Company
Before your interview, take some time to research Foxhills Collection. Understand their mission of making guests feel better when they leave than when they arrived. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Be Ready for Physical Questions
Since the job requires physical stamina and the ability to lift heavy objects, be prepared to discuss your fitness and any relevant experience. You might want to mention any previous roles that required similar physical demands, showing that you can handle the workload.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Night Porter role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
