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- Tasks: Supervise leisure facilities and provide exceptional service to guests.
- Company: Join the luxurious Foxhills Collection, known for elegance and hospitality.
- Benefits: Competitive salary, pension scheme, and complimentary Country Club membership.
- Why this job: Be part of a passionate team promoting health and fitness in a vibrant environment.
- Qualifications: Customer service experience and a passion for health and fitness.
- Other info: Opportunities for career advancement and fun colleague social events.
The predicted salary is between 30000 - 42000 £ per year.
Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. This is the part you will play...
Are you passionate about health, fitness, and providing exceptional service to guests? Foxhills Collection is currently seeking a motivated and enthusiastic Leisure Supervisor to join our team and contribute to the success of our leisure facilities.
Location: Foxhills Club & Resort, Ottershaw, Surrey
Type: Full-time
About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities:
- Assist guests with the use of leisure facilities, including fitness centres, swimming pools, tennis courts, and spa amenities.
- Provide excellent customer service by answering guest inquiries, providing information on facilities and services, and addressing any concerns or issues.
- Monitor the cleanliness and maintenance of leisure facilities, ensuring they meet health and safety standards.
- Assist with organizing and promoting leisure activities and events for guests, such as fitness classes, tournaments, and wellness programs.
- Conduct regular inspections of equipment and facilities to identify maintenance needs and safety hazards, reporting any issues to management.
- Collaborate with other departments to ensure seamless guest experiences and promote leisure facilities and services.
- Complete reception administration duties in a timely and effective manner when necessary.
- Assist in the training, motivation and coaching of the Pavilion Assistant team.
- Be the first point of support or escalation for queries and issues from guests and colleagues.
Requirements:
- Previous experience in a customer service role, preferably in a leisure, hospitality, or fitness environment.
- Passion for health, fitness, and providing exceptional service to guests.
- Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays, as required by business needs.
- CPR and First Aid certification preferred.
Benefits:
- Competitive salary package.
- Company pension scheme – People’s Partnership.
- Enhanced Company Sick Pay, Maternity and Paternity.
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one year’s service.
- Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party.
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK.
Leisure Supervisor in Ashton-under-Lyne employer: Foxhills
Contact Detail:
Foxhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Supervisor in Ashton-under-Lyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foxhills Collection. Understand their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Leisure Supervisor and be ready to share specific examples of your customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Foxhills brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Leisure Supervisor in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for health and fitness shine through! We want to see that you genuinely care about providing exceptional service to our guests.
Tailor Your Experience: Make sure to highlight any previous customer service roles you've had, especially in leisure or hospitality. We love seeing how your past experiences can contribute to our team at Foxhills Collection.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Foxhills Collection!
How to prepare for a job interview at Foxhills
✨Know Your Facilities
Before the interview, make sure you’re familiar with the leisure facilities at Foxhills Collection. Understand what services they offer and think about how you can enhance the guest experience. This will show your passion for health and fitness and your commitment to providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve gone above and beyond for customers. Highlight your ability to handle inquiries and resolve issues effectively. This is crucial for a Leisure Supervisor, as excellent customer service is key to ensuring guests leave feeling better than when they arrived.
✨Demonstrate Team Spirit
Foxhills Collection values collaboration, so be ready to discuss how you work within a team. Share experiences where you’ve motivated or trained others, and how you’ve contributed to a positive team environment. This will illustrate your ability to lead the Pavilion Assistant team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest interactions or facility management. Think through how you would handle various scenarios, such as a guest complaint or a maintenance issue. This will help you demonstrate your problem-solving skills and readiness for the role.