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- Tasks: Lead a dynamic front desk team and ensure guests have an unforgettable experience.
- Company: Join the prestigious Foxhills Collection, known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive pay, career growth, staff discounts, and wellness programmes.
- Why this job: Be part of a vibrant team that values diversity and delivers top-notch service.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
- Other info: Flexible shifts and a supportive work environment await you!
The predicted salary is between 30000 - 40000 £ per year.
Are you a skilled hospitality professional with a knack for leadership and a passion for delivering exceptional guest experiences? Foxhills Collection is currently seeking an Assistant Reception Manager to support our front desk team at our prestigious establishment.
Responsibilities
- Supervise and train reception staff to ensure exceptional guest service and adherence to company standards
- Handle guest inquiries, requests, and escalations in a professional and timely manner
- Assist with scheduling, performance evaluations, and other administrative tasks
- Collaborate with other departments to ensure seamless guest experiences
- Contribute to developing and implementing strategies to enhance guest satisfaction and improve operational efficiency
Qualifications
- Previous experience in a supervisory role within the hospitality industry, preferably in front office operations
- Strong leadership, communication, and interpersonal skills
- Excellent customer service and problem-solving abilities
- Proficiency in hotel management software
- Ability to multitask and work effectively in a fast-paced environment
- Flexibility to work shifts including evenings, weekends, and holidays
Benefits
- Competitive salary package
- Opportunities for career advancement and professional development
- Staff discounts on accommodations, dining, and other amenities
- A supportive and inclusive work environment
- Employee wellness programs
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication. Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK.
Assistant Restaurant Manager Flo\'s in Ottershaw employer: Foxhills Collection
Contact Detail:
Foxhills Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Restaurant Manager Flo\'s in Ottershaw
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Foxhills Collection. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've handled tricky situations in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Foxhills Collection's values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Assistant Restaurant Manager Flo\'s in Ottershaw
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous supervisory roles in hospitality. We want to see how your skills can translate into leading our reception team and ensuring top-notch guest experiences.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to match the job description. Mention specific skills like problem-solving and customer service that align with what we’re looking for.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re all about creating exceptional guest experiences, so showing us your interpersonal skills is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Foxhills Collection.
How to prepare for a job interview at Foxhills Collection
✨Know Your Stuff
Before the interview, make sure you’re familiar with Foxhills Collection and its values. Research their approach to guest service and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Restaurant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully supervised a team or handled a challenging situation. Highlight your communication skills and how you motivate others to deliver exceptional service.
✨Practice Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Think of specific instances where you resolved guest complaints or improved operational efficiency. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.