At a Glance
- Tasks: Lead the reception team to deliver exceptional guest service and smooth operations.
- Company: Join the prestigious Foxhills Collection, known for luxury and hospitality.
- Benefits: Enjoy competitive salary, career advancement, and staff discounts on amazing amenities.
- Other info: Flexible shifts and a supportive, inclusive workplace await you!
- Why this job: Make a real impact in a dynamic environment while enhancing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.
About Us
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities
- Lead and supervise the reception team to ensure smooth operations and exceptional guest service
- Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries
- Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards
- Handle guest escalations and resolve issues in a timely and professional manner
- Assist with scheduling, performance evaluations, and other administrative tasks
- Collaborate with other departments to ensure seamless guest experiences
- Cover night shifts when a night auditor is on holiday
Requirements
- Previous experience in a supervisory role within the hospitality industry
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Proficiency in hotel management software
- Ability to multitask and work effectively in a fast-paced environment
- Flexibility to work shifts including evenings, nights, weekends, and holidays
Benefits
- Competitive salary package
- Opportunities for career advancement and professional development
- Staff discounts on accommodations, dining, and other amenities
- A supportive and inclusive work environment
- Employee wellness programs
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK.
Reception Supervisor in Surrey employer: Foxhills Club & Resort
At Foxhills Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values leadership and guest service excellence. Located in the picturesque Ottershaw, our team enjoys competitive salaries, career advancement opportunities, and generous staff discounts on our luxurious amenities, all within a supportive and inclusive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on openings at places like Foxhills Collection.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and guest service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the hiring team, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've handled guest escalations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Foxhills Collection team.
We think you need these skills to ace Reception Supervisor in Surrey
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your leadership skills and exceptional guest service – we want to see what makes you tick!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Use keywords from the job description and demonstrate how your previous experience aligns with the responsibilities listed – it’ll help us see you as a perfect fit!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect the elegance and sophistication of Foxhills Collection, so strike that balance between being personable and polished.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role – plus, it’s super easy to do!
How to prepare for a job interview at Foxhills Club & Resort
✨Know Your Stuff
Before the interview, make sure you’re familiar with Foxhills Collection and its values. Research their services, guest experiences, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you motivate and mentor staff.
✨Customer Service is Key
Exceptional guest service is at the heart of this role. Think of specific instances where you went above and beyond for a guest or handled a difficult situation. Highlight your problem-solving skills and how you ensure a positive experience for every visitor.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions for hospitality roles, especially around handling guest complaints and multitasking in a busy environment. The more comfortable you are with your responses, the more confident you’ll feel during the actual interview.
