At a Glance
- Tasks: Lead the reception team to deliver exceptional guest service and smooth operations.
- Company: Join the prestigious Foxhills Collection, known for luxury and hospitality.
- Benefits: Enjoy competitive salary, career advancement, and staff discounts.
- Other info: Flexible shifts and a supportive, inclusive workplace await you.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.
About Us
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities
- Lead and supervise the reception team to ensure smooth operations and exceptional guest service
- Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries
- Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards
- Handle guest escalations and resolve issues in a timely and professional manner
- Assist with scheduling, performance evaluations, and other administrative tasks
- Collaborate with other departments to ensure seamless guest experiences
- Cover night shifts when a night auditor is on holiday
Requirements
- Previous experience in a supervisory role within the hospitality industry
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Proficiency in hotel management software
- Ability to multitask and work effectively in a fast-paced environment
- Flexibility to work shifts including evenings, nights, weekends, and holidays
Benefits
- Competitive salary package
- Opportunities for career advancement and professional development
- Staff discounts on accommodations, dining, and other amenities
- A supportive and inclusive work environment
- Employee wellness programs
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Reception Supervisor employer: Foxhills Club & Resort
At Foxhills Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values leadership and guest service excellence. Our team enjoys competitive salaries, opportunities for career advancement, and a supportive environment that fosters personal and professional growth, all set within the stunning backdrop of Ottershaw. Join us to be part of a dedicated team that is committed to delivering unforgettable experiences to our guests while enjoying staff discounts and wellness programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on openings at places like Foxhills Collection.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a supervisor. Think about how you'd handle guest escalations or motivate your team, and be ready to share your experiences with us!
✨Tip Number 3
Show off your personality! When you get the chance to meet the hiring team, let your passion for hospitality shine through. We love candidates who can bring energy and enthusiasm to the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Foxhills Collection family.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your leadership skills and exceptional guest service – we want to see what makes you tick!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Use keywords from the job description and demonstrate how your previous experience aligns with the responsibilities outlined – it’ll help us see you as a perfect fit!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Show us your communication skills by being clear and concise, but don’t hesitate to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light – plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Foxhills Club & Resort
✨Know the Company Inside Out
Before your interview, take some time to research Foxhills Collection. Understand their values, services, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and mentor the reception staff at Foxhills.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or resolving issues. Think of specific situations you've faced in the past and how you managed them. Highlight your problem-solving skills and ability to maintain professionalism under pressure, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured for the Reception Supervisor position. This shows you're serious about contributing to their success.
