Manor Operations Manager in Ottershaw

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Foxhills Collection is currently seeking an individual experienced in Food & Beverage Management to lead our teams and oversee the overall running of the Manor house and Lomri restaurant. The Manor House Food & Beverage Operations Manager will be responsible for the consistent day-to-day leadership, commercial performance and service standards of all food and beverage operations within the Manor House.

About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities:

• Operational Leadership - Lead the day-to-day operation of all Manor House food and beverage outlets, ensuring exceptional service, high standards and smooth daily operations.
• Guest and Member Experience - Deliver an outstanding guest and member experience through excellent service, product knowledge and effective resolution of feedback.
• Team Management - Lead, motivate and develop the Food & Beverage team, fostering a high-performing culture through coaching, training and clear performance expectations.
• Commercial Performance - Drive revenue, profitability and cost control by maximising sales opportunities, monitoring performance and supporting commercial initiatives.
• Standards, Training and Compliance - Maintain exceptional service standards while ensuring full compliance with food safety, health and safety, licensing and operational procedures.
• Beverage, Bar and Cellar Control - Oversee the bar and beverage operation, ensuring effective stock control, product quality and team expertise to maximise performance.
• Private Dining and Conference Service - Ensure seamless delivery of private dining, conferences and events through effective planning, communication and operational excellence.

Requirements:

• We're looking for a confident, visible leader who leads by example, builds strong relationships with colleagues, members and guests, and takes pride in delivering consistently exceptional hospitality.
• Previous experience in a Food & Beverage Operations Manager, Restaurant Manager, or similar senior hospitality management role.
• Proven experience leading and developing teams within a busy food and beverage operation.
• Strong knowledge of restaurant and bar operations.
• A good knowledge of conference, events and private dining operations is also preferred.
• Passionate about delivering exceptional guest and member experiences with a keen eye for detail.
• Commercially aware, with experience managing budgets, labour costs, stock control and driving revenue growth.
• Excellent leadership, communication and organisational skills, with the ability to motivate and inspire others.
• Able to remain calm under pressure and make effective decisions in a fast-paced environment.
• Strong understanding of food safety, health and safety, licensing and allergen regulations.
• Experience using EPOS, rota management and stock control systems would be advantageous.
• Flexibility to work shifts including evenings, weekends, and holidays in line with business needs.
• A positive, proactive and hands-on management style with a willingness to lead from the front.

Benefits:

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position requires the candidate to prove their right to work in the UK.