At a Glance
- Tasks: Lead a vibrant golf operations team and ensure exceptional guest experiences.
- Company: Join the prestigious Foxhills Collection, known for luxury and world-class golf.
- Benefits: Enjoy competitive salary, pension scheme, and complimentary Country Club membership.
- Other info: Flexible shifts and opportunities for professional development await you.
- Why this job: Make a real impact in a dynamic golfing environment while advancing your career.
- Qualifications: Customer service experience preferred; passion for golf is a plus.
The predicted salary is between 29700 - 36300 £ per year.
Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is yours.
Job Vacancy: Head of Golf Operations at Foxhills Collection
Are you passionate about providing exceptional service and leading a team in a vibrant golfing environment?
Foxhills Collection is seeking a dedicated Head of Golf Operations to join our team and contribute to leading the seamless operation of our renowned golf facilities at our prestigious establishment.
Position
Head of Golf Operations
Location
Foxhills Club & Resort - Ottershaw, Surrey
Type
Full-time
About Us
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class golf facilities.
Located in Ottershaw, our establishment offers an unparalleled golfing experience amidst stunning surroundings.
Responsibilities
- Line manager to all members of the Golf Operations team, ensuring rotas are in place and all jobs correctly allocated on a daily basis to match business demands.
- Drive a five-star host experience across the arrival, bag drop, driving range, 1st tee and on-course experience (marshalling, F&B)
- Lead the recruitment, training and mentoring of the golf operations, retail and services teams, in line with 59 club standards of service excellence.
- Interacting with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Foxhills feeling better than when they arrived
- Assist with inventory management, including receiving, stocking, and organizing merchandise in the golf shop
- Supervise the PACE system, including the functionality of all cart GPS screens and security of all walking tags.
- To liaise with the Director of Golf on the administration of funds and in the preparation of annual budgets.
Work to achieve financial KPI’s, not limited to revenue performance, conversion and membership renewal.
- Ensure tee sheets are closely managed, including yield setup to drive a competitive visitor experience.
- To work closely with the professional and sales teams to ensure the group golf business (corporate golf days) run to the highest standard.
- Attend competitor venues, ensuring your team’s offering stay at the forefront of contemporary golf resorts.
- Responsible for the safety and provision of the fleet of 46 carts, trolley and hire set stock and make sure the fleet is kept clean and in good working order ready for each day.
- Manage and maintain the Trackman Academy including the collection of range balls and complimentary ball offering for members.
- Meet with the Senior Professional PGA team monthly, to ensure that the coaching demands are met, whilst existing in unison with golf operations footfall.
Requirements
- PGA Certification is preferred but not essential
- Previous experience in a customer service role, preferably in a golf or hospitality environment
- Passion for golf and a basic understanding of golf etiquette and rules preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and remain calm under pressure
- Flexibility to work shifts including early mornings, evenings, weekends, and holidays
- Basic computer skills for processing reservations and transactions
Benefits
- Competitive salary package
- Company pension scheme – People’s Partnership
- Enhanced Company Sick Pay, Maternity and Paternity
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner/spouse and children after one years' service.
- Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party
- Free on-site parking
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Foxhills Collection is committed to the safeguarding children and young people.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
Head of Golf Operations in Ottershaw employer: Foxhills Club & Resort
At Foxhills Collection, we pride ourselves on creating exceptional experiences for both our guests and our team members. As an Assistant Bar Manager in the stunning surroundings of Ottershaw, Surrey, you will benefit from a competitive salary, comprehensive training, and opportunities for career advancement within our prestigious establishment. Our vibrant work culture, coupled with perks like complimentary Country Club Membership and generous staff discounts, makes Foxhills an outstanding employer for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Golf Operations in Ottershaw
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Foxhills Club & Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Foxhills Club & Resort
Don't be shy about reaching out to Foxhills Club & Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Golf Operations in Ottershaw
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Foxhills Club & Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Foxhills Club & Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
