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- Tasks: Lead and coordinate training activities to develop and retain talent at Foxhills Collection.
- Company: Join the prestigious Foxhills Collection, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, pension scheme, and complimentary Country Club membership.
- Why this job: Make a real impact by developing others in a vibrant and supportive environment.
- Qualifications: Experience in Learning & Development and a passion for building performance cultures.
- Other info: Opportunities for career advancement and a dynamic workplace culture.
The predicted salary is between 36000 - 60000 Ā£ per year.
Are you passionate about developing and getting the best out of people? Foxhills Collection is currently seeking a Learning & Development Manager to coordinate and lead the training and learning activities to support the retention and development of colleagues at our prestigious establishment.
About Us
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class amenities. Located in Ottershaw, Foxhills Club & Resort offers an unparalleled experience amidst stunning surroundings. Meanwhile, Farleigh Golf Club in Warlingham caters to a range of guests and is renowned as a great golf course and thriving social venue. The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable. Our mission is that you will leave feeling better than when you arrived. And we can't achieve this without the great team who put fantastic customer service at the heart of everything they do.
Responsibilities
- To develop, deliver and drive an ināhouse training programme to include but not limited to induction, health & safety, compliance, duty management software induction, customer service, revenue optimisation and management development courses.
- Take a handāon approach to training soft skills on the shop floor and oversee operations leaders in their technical training support.
- Design and operate a scheme to embed crossādepartment knowledge in frontāofāhouse colleagues.
- Source books and coordinate attendance of externally provided training.
- Assist in the management of apprenticeships and distribution of levy funds.
- Maintain records and provide reports relating to training (re)qualifications, certificates and performance using the HR System (Fourth) to ensure any statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such.
- Lead the health & safety function of both properties including reviewing departmental risk assessments, monitoring food safety and allergen requirements and liaison with departmental managers to ensure adherence to relevant policies and legislation.
- Support managers and the HR team where learning interventions are required in cases of underperformance.
- Support managers in developing documented and robust department inductions and ensure completion.
- Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up and carry out the annual performance cycles assisting managers to complete.
- Devise and implement a training plan for star performers at all levels for their future development.
- Support the HR team with HR projects and initiatives as required.
Requirements
- Previous experience in a Learning & Development or Trainer role.
- Expertise in building performance service cultures such as Red Star, LHW or Forbes standards.
- High levels of engagement with acumen for onātheājob training and building a service culture.
- Experienced with the use of any LMS (Learning Management System) such as Flows, Lobster, INK, Highfield, Tipsy, Oracle, etc.
Benefits
- Competitive salary package.
- Company pension scheme.
- Enhanced Company Sick Pay, Maternity and Paternity.
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
- Complimentary Country Club Membership for a partner / spouse and children after one year's service.
- Staff discounts on dining including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
- Employee assistance program with 24/7 assistance available.
- Anniversary stay a complimentary oneānight stay and breakfast for two at Foxhills.
- Birthday breakfast a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party.
- Free onāsite parking.
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. This position requires the candidate to prove their right to work in the UK.
Learning & Development Manager in London employer: Foxhills Club & Resort
Contact Detail:
Foxhills Club & Resort Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Learning & Development Manager in London
āØTip Number 1
Network like a pro! Reach out to current or former employees at Foxhills Collection on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
āØTip Number 2
Prepare for the interview by researching common questions for Learning & Development roles. We should also think of examples from our past experiences that showcase our skills in training and development.
āØTip Number 3
Showcase our passion for developing others during the interview. We can share specific stories about how we've helped colleagues grow, which aligns perfectly with what Foxhills is looking for!
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Learning & Development Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Learning & Development Manager role. Highlight any relevant training or development experience you've had, and donāt forget to mention your expertise in building performance service cultures!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for developing people and how you can contribute to the fantastic team at Foxhills Collection. Be genuine and let your personality come through!
Showcase Your Training Experience: Since this role is all about training, make sure to detail your previous experience in Learning & Development or as a Trainer. Mention any specific programmes you've developed or delivered, especially those that relate to customer service or compliance.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our amazing team at Foxhills Collection!
How to prepare for a job interview at Foxhills Club & Resort
āØKnow Your Stuff
Before the interview, dive deep into Foxhills Collection's values and mission. Understand their approach to customer service and how they develop their team. This will help you align your answers with what theyāre looking for in a Learning & Development Manager.
āØShowcase Your Experience
Be ready to discuss your previous roles in Learning & Development. Highlight specific examples where you've successfully implemented training programmes or improved performance. Use metrics if possible to demonstrate your impact!
āØEngage with Questions
Prepare thoughtful questions about their current training initiatives and how you can contribute. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
āØDemonstrate Soft Skills
As a Learning & Development Manager, soft skills are crucial. During the interview, showcase your communication, leadership, and problem-solving abilities. Share anecdotes that illustrate how you've effectively trained others or resolved conflicts in a team setting.
