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- Tasks: Lead on-site IT support and collaborate on exciting infrastructure projects.
- Company: Heritage-rich manufacturer in West Cumbria with a supportive team.
- Benefits: Competitive salary, 25 days holiday, pension contributions, and internal training.
- Other info: Free parking, subsidised canteen, and excellent career growth opportunities.
- Why this job: Make a real impact while enjoying stability and variety in your role.
- Qualifications: Experience in IT support and strong knowledge of Microsoft technologies required.
The predicted salary is between 38000 - 43000 £ per year.
Are you a hands-on IT professional who enjoys being the go-to person on site, owning the day-to-day and getting involved in real infrastructure projects? Do you want the autonomy to make a genuine impact, backed by a supportive team? We're working with a well-established, heritage-rich manufacturer in West Cumbria to find an experienced Senior IT Engineer to join their close-knit team. This is a fully on-site role where you'll be the local IT lead, delivering responsive support to all users while collaborating with a knowledgeable IT Operations team based overseas.
The Role
You'll be the on-site IT lead, balancing day-to-day user support with involvement in infrastructure projects and working closely with the global IT team to maintain consistency across systems. If you're looking for stability, variety, and a role where your skills are genuinely valued, this is worth a look.
Duties will include:
- Provide customer-facing IT support to all on-site users, managing requests via the service desk, phone, and email
- Support Microsoft operating systems, including Windows 11 and Windows Server 2016–2022, desktop applications, and end-user devices
- Assist the Overseas-based IT Operations team in maintaining on-site infrastructure, including physical hosts, virtual servers, switches, access points, SAN, firewall, routers, and phone systems
- Maintain and create documentation for the knowledge base, processes, and change requests
- Manage hardware and software asset registers, keeping everything accurate and up to date
- Oversee daily backup routines and ensure media is stored in approved locations
- Procure IT hardware, software, and services as required
- Arrange external technical support for issues that cannot be resolved in-house
- Some duties may occasionally be required outside of regular hours, compensated by time off in lieu
About You
You'll be a confident, practical IT professional who is comfortable working independently on site while collaborating remotely with a wider global team.
Required:
- Strong working knowledge of Microsoft technologies, including Active Directory, Group Policy, DHCP, and M365
- Experience in a 1st and 2nd line IT support environment, including support triage and escalation
- Degree/Qualification in Information Technology or a related field, or equivalent practical experience
- Excellent communication skills and a customer-first approach
- Strong problem-solving, organisational, and time management skills
Desirable:
- Experience as a Systems Administrator
- Familiarity with VMware vSphere, Citrix VDI, or Microsoft Hybrid environments (Exchange and Azure Entra)
- Experience with BigFix, CyberArk Identity, or WorkspaceONE for MDM
- Knowledge of Cisco Meraki, HPE Proliant, HPE Alletra SAN, or Cisco Catalyst switching
- Experience with MS SQL Server or Tape Infrastructure
What's on Offer
- £38,000–£43,000 depending on experience
- On-site role near Workington, free parking on site
- 36.25 hours per week, 8am–4pm or 9am–5pm with 45-minute lunch
- 25 days holiday plus bank holidays
- Pension: 3% employer contribution, 5% employee via salary sacrifice
- Subsidised canteen
- Internal training opportunities and a staff sales scheme
- Death in service at 1.5x salary
- Annual flu jabs
Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are available for individuals with disabilities throughout the recruitment process.
Senior IT Engineer in Wigton employer: Foxgroves Recruitment
Contact Detail:
Foxgroves Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer in Wigton
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview like it’s a big project. Research the company, understand their IT infrastructure, and think about how your skills can solve their problems. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience and skills, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a nice touch!
We think you need these skills to ace Senior IT Engineer in Wigton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with Microsoft technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about this role and how you can make an impact on our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Foxgroves Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Active Directory, Group Policy, and M365. Be ready to discuss how you've used these in past roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in previous positions. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your practical experience and ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be providing customer-facing support, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you ensure users feel supported and understood, which is key for this role.
✨Be Ready to Discuss Team Collaboration
As you'll be working closely with a global IT team, think about how you've collaborated with remote teams in the past. Share examples that highlight your ability to work independently while still being a team player, as this balance is crucial for success in this position.