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For Companies At a Glance
- Tasks: Instruct and advise clients while delivering top-notch customer service.
- Company: A leading Will and Estate Planning business in Leicester.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Make a real difference by helping clients with their final wishes.
- Qualifications: Customer service experience on the phone is essential.
- Other info: Permanent role with a friendly team in the heart of Leicester.
The predicted salary is between 20700 - 26100 £ per year.
Overview
Job Title: Customer Services Advisor / Telemarketing Consultant
Location: Leicester, LE1
Salary: £23,100pa
Hours: 8.45am – 5.00pm Monday-Friday
Foxes Recruitment are recruiting for a permanent Customer Service Advisor to work for our client based in the City Centre of Leicester. We are recruiting for a permanent member of staff to work for our client who is a Will and Estate Planning business based in the heart of Leicester.
Responsibilities
- Instruct and advise clients
- Identify potential threats to the clients estates
- Deliver excellent customer service
- Ensure you have carried out all of the clients final wishes
Requirements / Qualifications
- Customer Service experience on phones is essential
- 2 weeks of intense training will be given
How to Apply
If you have experience within customer services and are looking for a permanent role in Leicester, please do not hesitate to apply online with an updated CV
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Customer Services Advisor / Telemarketing Consultant employer: Foxes Recruitment
Contact Detail:
Foxes Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor / Telemarketing Consultant
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since they focus on Will and Estate Planning. This will help us tailor our answers and show that we’re genuinely interested in what they do.
✨Tip Number 2
Practice common customer service scenarios! Think about how you would handle difficult clients or tricky situations. We want to demonstrate our problem-solving skills and ability to deliver excellent customer service during the interview.
✨Tip Number 3
Dress the part! Even if it’s a phone interview, looking professional can boost our confidence. Let’s make sure we present ourselves well, as first impressions matter, even over the phone.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we can keep track of our applications and any updates directly from there. Let’s make it simple for ourselves!
We think you need these skills to ace Customer Services Advisor / Telemarketing Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've worked on the phone. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Advisor role and how you can deliver excellent service to our clients.
Showcase Relevant Experience: When filling out your application, be specific about your past experiences in customer service. We love seeing examples of how you've handled client interactions and resolved issues.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Foxes Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of will and estate planning. Familiarise yourself with common terms and processes so you can speak confidently about them. This shows your potential employer that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a client. This will help demonstrate your suitability for the Customer Services Advisor position.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also shows that you value the interviewer’s input. Practising active listening can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture or training process. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
